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What Users Think of Generative AI: A Cross-Platform NLP Analysis of Trust and Friction in App Store Reviews

Hossain, Md Jafrin et al.
arXiv (All) · Papers
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computation-and-languagehuman-computer-interactioninformation-retrieval
Generative AI (GenAI) applications have achieved rapid consumer adoption, yet little large-scale research examines user-perceived quality, trust, and adoption barriers. We present one of the first cross-application analyses of app store reviews for six major GenAI applications (ChatGPT, Gemini, Micr
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