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Pengaruh Penerapan Pertamina Way Terhadap Kualitas Pelayanan Dalam Rangka Meningkatkan Loyalitas (Studi Kasus Pada SPBU 44.591.14 Pati)

Suhari, S. et al.
Diponegoro University | Institutional Repository (UNDIP-IR) · Papers
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hb-economic-theory
Pada saat SPBU 44.591.14 Pati belum melaksanakan Pertamina Way, kualitas pelayanan yang diberikan tidak sesuai dengan harapan pelanggan, terbukti banyaknya keluhan dari pelanggan yang masuk dalam hal takaran BBM, mutu/kualitas BBM, pelayanan karyawan (terutama operator) kepada pelanggan dan kebersih
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