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Pengaruh ekspektasi pelanggan dan aplikasi bauran pemasaran terhadap kepuasan pelanggan toko modern: studi kasus pada giant hypermarket di Surabaya

Evellyn, Ivone et al.
Scientific Repository · Papers
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Giant hypermarket merupakan sebuah toko modern yang sangat dikunjungi konsumen saat ini. Hal ini menyebabkan pihak giant hypermarket harus memberikan layanan terbaik terkait dengan perbedaan perilaku konsumen didalam mengharapkan kelengkapan atas display produk maupun kebersinambungan aktifitas prom
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