The Open University of Tanzania Institutional Repository
metadata only
The Impact of Service Quality on Customer Satisfaction in Banking Industry : A Case Study of CRDB Bank in Njombe and Iringa Regions
The aim of this dissertation is to gather more knowledge about the impact of service quality on customer satisfaction in CRDB Bank Ltd in Njombe and Iringa. Nowadays the market of the services providing firms is highly competitive and the expectation of the customer is increasing. The firms are requ
Conceptio Open Archive
Analyze & explore related research in Conceptio
Connect this record directly into your research workflow or AI agent. Explore citations across open repositories, query full text, and export structured proof bundles.
This document is indexed with metadata only: full text is not available in the archive for this record. Open the official source ↗
Related documents
- Customer Experience and Customer Loyalty in Retail Multichannel Banking: A Mediation Analysis#718383
- Impact of quality antecedents on satisfaction toward MOOC#1160070
- Business Process Reengineering and Organizational Structure – A Case Study of Indian Commercial Banks#766680
- The Influence of Electronic Banking on Service Delivery Satisfaction to Customers, the Case of NMB Bank in Tanzania#1023058
- Study on the Efficiency of After- sales Support of Water Service Providers in Boracay Island, Malay, Aklan#110362
Record · ID 1022898
Retrieved via Conceptio: every document is proof-bundled with source, license, and retrieval metadata.
Retrieved via Conceptio: every document is proof-bundled with source, license, and retrieval metadata.
Bring this data into your agent: Connect via MCP or API · 20 free credits to start · no card required
Read the Docs → · View CLI source on GitHub · Conceptio Open Knowledge Archive
Read the Docs → · View CLI source on GitHub · Conceptio Open Knowledge Archive