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Learning from our clients: Victoria University Library web site evaluation

Maquignaz, Laura et al.
Victoria University Research Repository (VURR) · Papers
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evaluationfocus-groupslibrarieslibrary
A Library's World Wide Web presence is a significant client interface and virtual service point. As with any service, evaluation is crucial. Usage patterns need to be analyzed and client perceptions sought. The value ascribed by clients to a service need to be balanced against resources committe
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