Exploring Synergy: Integrating Qualitative Research Methods with Root Cause Analysis for Holistic Problem Understanding

Purpose: This study aims to explore the integration of qualitative research methods with Root Cause Analysis (RCA) to enhance the understanding of complex problems by capturing both quantitative and qualitative data. By bridging technical analysis and human-centered insights, this research seeks to provide a comprehensive framework for effective problem-solving. Design/Method/Approach: A systematic literature review was conducted, focusing on academic articles, books, and reports that examine the use of RCA and qualitative research methods individually and in combination. The study categorizes and analyzes the benefits, challenges, and practical applications of this integrated approach across various fields. Findings: The integration of qualitative research methods with RCA addresses the limitations of traditional RCA, which often overlooks contextual and human factors. Qualitative methods, such as interviews and thematic analysis, uncover hidden variables like organizational culture, communication patterns, and stakeholder perceptions. This integration leads to a deeper understanding of problems, improved stakeholder engagement, and the development of sustainable, comprehensive solutions. Theoretical Implications: The research extends RCA frameworks by incorporating qualitative methods, providing a holistic approach that connects quantitative precision with the rich, contextual understanding of qualitative data. Practical Implications: The findings suggest that practitioners in fields such as healthcare, manufacturing, and retail can use this integrated approach to enhance problem-solving and decision-making. By addressing both technical and human aspects, organizations can achieve more effective and sustainable outcomes. Originality/Value: This paper highlights the novelty and utility of combining qualitative methods with RCA, demonstrating its potential to transform traditional problem-solving approaches. It proposes a framework for integrating these methodologies, offering practical and theoretical contributions to the field. Research Limitations/Future Research: While the integrated approach offers significant benefits, its application may vary across different contexts. Future research should focus on developing flexible, standardized frameworks to guide the integration process and evaluate its long-term impact. Paper Type: Conceptual JEL Classification: C49, D81, M11, O31, Q55