Mars: Jurnal Teknik Mesin, Industri, Elektro Dan Ilmu Komputer
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Analisis Manajemen Layanan TI Pada Perusahaan Penyedia Layanan Internet Menggunakan ITIL V4 Service Value System
This study analyzes the gap in the implementation of Information Technology IT service management at an internet service provider in Purwokerto using the ITIL V4 Service Value System SVS framework. The company faces a number of major problems, such as delays in incident handling, data fragmentation
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