Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika
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Analisis Kualitas Layanan Jaringan Internet di Cv. Asri Jaya Mandiri dengan Metode QoS (Quality Of Service)
This study aims to analyze the quality of internet service at CV. Asri Jaya Mandiri using the Quality of Service (QoS) and SERVQUAL methods. QoS measures network performance based on parameters such as throughput, delay, jitter, and packet loss, while SERVQUAL evaluates employees' perceptions and ex
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