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Analisa Kepuasan Pelanggan terhadap Kualitas Pelayanan pada PT Tj Bros dengan Metode SERVQUAL (Service Quality)
This study aims to evaluate the service quality of PT TJ Bros using the SERVQUAL method, which includes five dimensions: tangibility, reliability, responsiveness, assurance, and empathy. Data were collected through a Likert-scale questionnaire from 50 active customers selected using purposive sampli
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