Merkurius : Jurnal Riset Sistem Informasi dan Teknik Informatika
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Analisis Manajemen Layanan Teknologi Informasi Menggunakan Framework ITIL V4 pada PT Puskomedia Indonesia Kreatif
This study analyzes the implementation of the ITIL V4 Service Value System (SVS) in managing information technology services at PT Puskomedia Indonesia Kreatif. The research aims to evaluate the alignment of the company’s service management Practices with ITIL V4 best Practices, focusing on issues r
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