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Beyond the Personal Assistant: How Expectations for Enterprise AI in Teamwork Diverged as Generative AI Took Shape, 2023-2025

Xiao, Qing et al.
arXiv (OAI Expanded) · Papers
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computers-and-societyhuman-computer-interactionsoftware-engineering
HCI often draws on users' articulated needs and expectations to explore design opportunities for emerging technologies. Yet, these accounts are shaped by how technologies take form over time. We examine this dynamic through a two-phase interview study of enterprise AI in a project-based software dev
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