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TSG Suggester: Tree-Structured Knowledge-Graph Retrieval for Troubleshooting Guide Recommendation in Cloud Incident Management

Pan, Shawn et al.
arXiv (All) · Papers
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information-retrieval
On call engineers in large scale cloud services work under intense time pressure, yet locating the correct Troubleshooting Guide (TSG) for an incident remains a largely manual, keyword driven process, and prior empirical work finds that guide search consumes a substantial fraction of total mitigatio
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