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The Hidden Costs of 99% Accuracy: A Trustworthiness Audit of the Telco Customer Churn Benchmark
Customer churn prediction on the IBM Telco Customer Churn benchmark (n = 7,043) routinely reports test accuracies above 95%, with the most cited published study reporting 99.01%. We audit this benchmark for four trustworthiness failures invisible to the accuracy- and F1-centred reporting that domina
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