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Quality Management System and Firm Performance in an Emerging Economy: The Case of Colombian Manufacturing Industries

Gallego Acevedo, Juan Miguel et al.
Repositorio institucional EdocUR · Papers
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Over one million firms around the world have adopted a Quality Management System (QMS) that conforms to ISO 9001 certification in 2015 and recent figures show that certifications have rapidly increased in emerging economies. ISO 9001 is considered a signal of high quality for products or services in
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