CONSUMER PROTECTION DISPUTES RESOLUTION MODEL IN SALE-PURCHASE AGREEMENTS OF GOODS AND SERVICES THROUGH THE VIRTUAL ARBITRATION COURT NON-LITIGATION CHANNEL (ALTERNATIVE DISPUTES RESOLUTION)

Skip to main Communities My dashboard Log in Sign up Grow with Scientific Culture Published April 17, 2026 | Version v1 Journal article Open CONSUMER PROTECTION DISPUTES RESOLUTION MODEL IN SALE-PURCHASE AGREEMENTS OF GOODS AND SERVICES THROUGH THE VIRTUAL ARBITRATION COURT NON-LITIGATION CHANNEL (ALTERNATIVE DISPUTES RESOLUTION) Authors/Creators Marulak Pardede, Mosgan Situmorang, Djamilus, Ulang Mangun Sosiawan, Diana Yusyanti (Contact person) 1 Show affiliations 1.

Researcher at the Center for Legal Research, Social Sciences and Humanities Research Organization, National Research and Innovation Agency (BRIN), Republic of Indonesia, Jalan Jenderal Gatot Subroto No.10, Gedung SWS, Jakarta 12740, Indonesia. Description According to Analytic Data Advertising, online shopping activities have increased by 400% since March 2020 due to this pandemic. Bank Indonesia noted, purchase transactions via e-commerce in March 2020 reached 98.3 million transactions. That figure is an increase of 18.1% compared to February. Not only that, the total value of e commerce transactions also increased by 9.9% to IDR 20.7 trillion from February 2020. In today's digital era, people easily make virtual transactions in shopping, for example cash on delivery, e-wallets, joint accounts, transfers, and credit cards. The ease of virtual transactions is very helpful for people to get their daily needs by shopping online without leaving the house. They only make payments by wire transfer or credit card via bank or marketplace applications. However, the convenience of shopping online has been abused by many traders by comm itting fraud such as ordering goods that do not match the image or what has been promised. Even the form of fraud that often occurs is what is called phishing, which is tricking the target with the intention of stealing the target's account, such as website forgery and online registration. Then account abuse through One Time Password is carried out by hijacking consumer accounts so that the criminals use them to shop. The question is, can virtual mediation be done in resolving legal issues between consumers and banks and online sellers? The purpose of this paper is to provide an idea of the use of virtual mediation in resolving consumer protection disputes. Files 540.SC2792-OJS Ready final 1.pdf Files (288.0 kB) Name Size Download all 540.SC2792-OJS Ready final 1.pdf md5:c4f28e29e2237fdac50e79efd208ea0f 288.0 kB Preview Download 25 Views 14 Downloads Show more details All versions This version Views Total views 25 25 Downloads Total downloads 14 14 Data volume Total data volume 4.3 MB 4.3 MB More info on how stats are collected.... Versions External resources Indexed in OpenAIRE Communities Keywords and subjects Keywords Dispute resolution, Consumer, Virtual Mediation, Protection. Details DOI DOI Badge DOI 10.5281/zenodo.19636365 Markdown [](https://doi.org/10.5281/zenodo.19636365) reStructuredText .. image:: https://zenodo.org/badge/DOI/10.5281/zenodo.19636365.svg :target: https://doi.org/10.5281/zenodo.19636365 HTML <a href="https://doi.org/10.5281/zenodo.19636365"><img src="https://zenodo.org/badge/DOI/10.5281/zenodo.19636365.svg" alt="DOI"></a> Image URL https://zenodo.org/badge/DOI/10.5281/zenodo.19636365.svg Target URL https://doi.org/10.5281/zenodo.19636365 Resource type Journal article Publisher Zenodo Published in SCIENTIFIC CULTURE, 12(2.1), ISSN: 2407-9529, 2026. Rights License Creative Commons Attribution 4.0 International The Creative Commons Attribution license allows re-distribution and re-use of a licensed work on the condition that the creator is appropriately credited. Read more Citation Export Technical metadata Created April 17, 2026 Modified April 17, 2026 Jump up About About Policies Infrastructure Principles Projects Roadmap Contact Blog Blog Support Help FAQ Developers REST API OAI-PMH Contribute GitHub Donate Funded by Powered by CERN Data Centre & InvenioRDM Status Privacy policy Cookie policy Terms of Use This site uses cookies. Find out more on how we use cookies Accept all cookies Accept only essential cookies

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