Jutisi : Jurnal Ilmiah Teknik Informatika dan Sistem Informasi
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Framework ITIL V3: Analisis Tingkat Kematangan Manajemen Insiden pada Perusahaan Ekspedisi
Expedition company “PT. VWX Semarang†has implemented an information system in its service activities. However, there may be incidents or disruptions during service activities that can reduce business performance and quality. The purpose of this study was to determine the incident management pro
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