XatJove Anoia, as a Tool to Bring Health Services Closer to Teenagers

Programs such as "Salut i Escola" aim to improve the health of teenagers through actions to promote health, prevent risk situations and provide early care for problems related to mental health, emotional health and sexual, drug, alcohol and tobacco use, in collaboration with schools and community health services present in the territory. The massive use of new technologies among adolescents means that health programs have to adapt to this reality. XatJove Anoia offers a secure and completely confidential chat with nursing professionals via mobile without having to download any App. In the age of COVID-19, it is important to reduce the risk of infection caused by contact with health services while minimizing non-essential face-to-face visits.Hypothesis: The use of XatJove can increase teenagers' consultations with nursing professionals at Primary Care Centers.Objectives: To demonstrate that through the use of mobile phones and messaging applications, the number of health consultations in "Salut i Escola" program of the Anoia region increases.Methodology: The study uses a mixed methodology comparing the total number of visits (face-to-face and with XatJove) of the "Salut i Escola" program in the Anoia region during the 2020-2021 academic year with the number of face-to-face visits of the same program in the Osona region.Determinations: Number of total consultations in the "Salut i Escola" program during the 2020-2021 academic year in Anoia and Osona. XatJove user satisfaction survey.