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Affective Differences In Decision Performance Between Experienced And Inexperienced Users In Free Walking Tour Online Booking Interfaces

Tzu Wei Su et al.
ScholarsBank · Reports · License: CC BY-NC-ND 4.0
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emotion
In the experience economy, evaluation standards have shifted from functional efficiency toward the capacity of services to evoke users’ emotions and experiential value, thereby enhancing decision performance. However, despite tourism being a major experience-driven industry, most online booking inte
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