A survey on factors influencing mobile application usability through the lens of PACMAD+3 model

[2502.11069] A survey on factors influencing mobile application usability through the lens of PACMAD+3 model Skip to main content Search Submit Donate Log in Search arXiv Press Enter to search · Advanced search Computer Science > Human-Computer Interaction arXiv:2502.11069 (cs) [Submitted on 16 Feb 2025 ( v1 ), last revised 10 Apr 2026 (this version, v2)] Title: A survey on factors influencing mobile application usability through the lens of PACMAD+3 model Authors: Pawel Weichbroth View a PDF of the paper titled A survey on factors influencing mobile application usability through the lens of PACMAD+3 model, by Pawel Weichbroth View PDF HTML (experimental) Abstract: Undeniably, the advent of mobile applications has brought new frontiers to usability engineering. To date, ongoing research has shown significant efforts to adopt and adapt usability principles to the mobile computing environment. One of these endeavors is the PACMAD+3 model. However, to the best of our knowledge, little or no effort has been made to empirically evaluate these factors against perceived influence. With this in mind, the objective of this study is to explore this issue. To achieve this goal in a reliable and reproducible manner, we took advantage of previous attempts to conceptualize the mobile usability factors, but we contribute by operationalizing these theoretical constructs into observable and measurable phenomena. In this sense, the survey was designed and carried out on a sample of 838 users to assess the significance of the PACMAD+3 factors on the perceived usability of mobile applications. Our findings show that, on average, users rated efficiency as highly important, while the remaining seven, namely: cognitive load, errors, learnability, operability, effectiveness, memorability, and understandability, were rated moderately important. Insights into the importance of usability factors and the corresponding features can also facilitate the design and development of mobile applications. Therefore, our research contributes to the field of human-computer interaction with theoretical and practical implications for mobile usability researchers, UX designers, and quality assurance engineers. Comments: 52 pages; 2 figure; 18 tables; 172 references Subjects: Human-Computer Interaction (cs.HC) Cite as: arXiv:2502.11069 [cs.HC] (or arXiv:2502.11069v2 [cs.HC] for this version) https://doi.org/10.48550/arXiv.2502.11069 Focus to learn more arXiv-issued DOI via DataCite Submission history From: Paweł Weichbroth [ view email ] [v1] Sun, 16 Feb 2025 10:30:33 UTC (225 KB) [v2] Fri, 10 Apr 2026 05:03:49 UTC (307 KB) Full-text links: Access Paper: View a PDF of the paper titled A survey on factors influencing mobile application usability through the lens of PACMAD+3 model, by Pawel Weichbroth View PDF HTML (experimental) TeX Source view license Current browse context: cs.HC < prev | next > new | recent | 2025-02 Change to browse by: cs References & Citations NASA ADS Google Scholar Semantic Scholar export BibTeX citation Loading... BibTeX formatted citation × loading... 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