The Role of Emotional Intelligence in Effective Management | Zenodo Skip to main Communities My dashboard Log in Sign up JISTECH Published April 19, 2026 | Version 2(1) Journal article Open The Role of Emotional Intelligence in Effective Management Authors/Creators Xiarewana, Baikeli (Researcher) 1 Show affiliations 1.
İstanbul Ticaret Univesity Description In contemporary organizations, effective management requires more than technical competence and cognitive intelligence. Emotional intelligence (EI), defined as the ability to perceive, understand, regulate, and utilize emotions effectively, has emerged as a critical managerial capability. This article examines the role of emotional intelligence in effective management by synthesizing major theoretical models and empirical findings from the management and organizational behavior literature. Drawing on both ability-based and mixed models of emotional intelligence, the study explains how emotionally intelligent managers enhance leadership effectiveness, decision-making, communication, and employee outcomes. The paper further discusses managerial implications and directions for future research, emphasizing emotional intelligence as a strategic resource in modern organizations. Keywords: Emotional Intelligence, Management, Business Administration, Effective Management REFERENCES Alboji, M., Öz, S., Topal, BG, Gökçek, T. (2024). Building relationships on Instagram: Enhancing customer engagement and visit intentions in restaurant, International Journal of Data and Network Science, 8(4) Ashkanasy, N. M., & Daus, C. S. (2005). Rumors of the death of emotional intelligence in organizational behavior are vastly exaggerated. Journal of Organizational Behavior, 26(4), 441–452. Bar-On, R. (2006). The Bar-On model of emotional-social intelligence. Psicothema, 18, 13–25. Baykal, E., Bayraktar, O., Divrik, B., Aşçı, MS., Öz, S., (2023). Boosting life satisfaction through psychological Capital in the Presence of job security: A case study of Turkey, Sustainability, 15(18), 13627. Boyatzis, R. E. (2018). The behavioral level of emotional intelligence and its measurement. Frontiers in Psychology, 9, 1438. https://doi.org/10.3389/fpsyg.2018.01438 Carmeli, A. (2003). The relationship between emotional intelligence and work attitudes, behavior, and outcomes. Journal of Managerial Psychology, 18(8), 788–813. Côté, S. (2014). Emotional intelligence in organizations. Annual Review of Organizational Psychology and Organizational Behavior, 1, 459–488. George, J. M. (2000). Emotions and leadership: The role of emotional intelligence. Human Relations, 53(8), 1027–1055. Goleman, D. (1998). Working with emotional intelligence. Bantam Books. Jordan, P. J., Ashkanasy, N. M., & Härtel, C. E. J. (2002). Emotional intelligence as a moderator of emotional and behavioral reactions to job insecurity. Academy of Management Review, 27(3), 361–372. Mayer, J. D., Salovey, P., & Caruso, D. R. (2004). Emotional intelligence: Theory, findings, and implications. Psychological Inquiry, 15(3), 197–215. Mayer, J. D., Salovey, P., & Caruso, D. R. (2008). Emotional intelligence: New ability or eclectic traits? American Psychologist, 63(6), 503–517. Miao, C., Humphrey, R. H., & Qian, S. (2016). A meta-analysis of emotional intelligence and work attitudes. Journal of Occupational and Organizational Psychology, 89(3), 599–625. Öz, S., (2020), Genel Teknoloji ve Dijital Dönüşüm Teorisine Giriş, A chapter in the book, “Teknolojik ve Dijital Dönüşüm”, Ankara, Nobel, pp. 269-292. Palmer, B., Walls, M., Burgess, Z., & Stough, C. (2001). Emotional intelligence and effective leadership. Leadership & Organization Development Journal, 22(1), 5–10. Sy, T., Tram, S., & O’Hara, L. A. (2006). Relation of employee and manager emotional intelligence to job satisfaction and performance. Journal of Vocational Behavior, 68(3), 461–473. Wong, C. S., & Law, K. S. (2002). The effects of leader and follower emotional intelligence on performance and attitude. The Leadership Quarterly, 13(3), 243–274. Files 216_088_260420_BaikeliX.pdf Files (834.1 kB) Name Size Download all 216_088_260420_BaikeliX.pdf md5:73524a7e1c40be1dba1b2312ca97a582 834.1 kB Preview Download 137 Views 27 Downloads Show more details All versions This version Views Total views 137 137 Downloads Total downloads 27 27 Data volume Total data volume 26.7 MB 26.7 MB More info on how stats are collected.... Versions External resources Indexed in OpenAIRE Communities Keywords and subjects Keywords Emotional Intelligence Management Business Administration Effective Management Details DOI DOI Badge DOI 10.5281/zenodo.19655060 Markdown [](https://doi.org/10.5281/zenodo.19655060) reStructuredText .. image:: https://zenodo.org/badge/DOI/10.5281/zenodo.19655060.svg :target: https://doi.org/10.5281/zenodo.19655060 HTML <a href="https://doi.org/10.5281/zenodo.19655060"><img src="https://zenodo.org/badge/DOI/10.5281/zenodo.19655060.svg" alt="DOI"></a> Image URL https://zenodo.org/badge/DOI/10.5281/zenodo.19655060.svg Target URL https://doi.org/10.5281/zenodo.19655060 Resource type Journal article Publisher JISTECH Published in JISTECH, 2(1), 98-110, ISSN: 3108-4427, 2026. Languages English Rights License Creative Commons Attribution 4.0 International The Creative Commons Attribution license allows re-distribution and re-use of a licensed work on the condition that the creator is appropriately credited. Read more Copyright BeTa Science Association - Journal of Istanbul School of Technology Citation Export Technical metadata Created April 19, 2026 Modified April 19, 2026 Jump up About About Policies Infrastructure Principles Projects Roadmap Contact Blog Blog Support Help FAQ Developers REST API OAI-PMH Contribute GitHub Donate Funded by Powered by CERN Data Centre & InvenioRDM Status Privacy policy Cookie policy Terms of Use This site uses cookies. Find out more on how we use cookies Accept all cookies Accept only essential cookies