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Inteligência artificial e organização do trabalho bancário: uma análise de bancos brasileiros e portugueses

Renato da Costa Braga
Repositório Institucional da UFMG · Papers
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bancosinteligência-artificial
Industry 4.0 (I4.0) and Digital Transformation (DT) are on the contemporary agenda. DT includes Artificial Intelligence (AI) applicable through Intelligent Virtual Agents (IVA) that emulate natural human communication. The phenomenon affects banks, Labor Organization (LO) and HRM. In an exploratory
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