Leveraging Mental Models for Human-Centered Explanations: A Systematic Design Approach Illustrated by Explainable Fake Review Identification

Explainable AI (XAI) often prioritizes model fidelity over user intelligibility, yielding explanations that satisfy technical transparency yet fail to support human sense-making. We propose a human-centered approach, MIND-X (Mental-model INtegrated Design for eXplainability), which aligns explanatio