DigitalCommons@Kennesaw State University
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From Crisis Necessity to Sustained Use: A Process Model of Mobile Banking Use in an Unequal Global South Context
Mobile banking (m-banking) has become an important financial infrastructure, especially during crises. This study examines how users in the Western Cape, South Africa, adopted m-banking during the COVID-19 pandemic. Using a qualitative design with a construct-informed interview guide and thematic an
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