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Before the Ticket: Grounding HPC User Support in Documentation and Resolved Tickets with an Agentic LLM Assistant

Barezi, Elham J. et al.
arXiv (All) · Papers
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artificial-intelligencesoftware-engineering
Most questions that reach an HPC help desk have already been answered in the center's user guides or in a ticket someone else filed last semester; users still file new tickets because the guides are hard to navigate and the ticket history is not theirs to search. We present an assistant that answers
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