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Malaysian construction firms : motivation for ISO 9000 certification, implementation effort and firm performance.
and-operationsbusiness-administrationconstruction-engineering-and-managementconstruction-industryleadershipmanagement
The mandatory requirement of ISO 9000 certification by the Construction Industry Development Board (CIDB) Malaysia has forced Malaysian Grade G7 contractors to adopt the ISO 9000 Quality Management System (ISO 9000 QMS). CIDB Malaysia contended that ISO 9000 certification can enhance the quality ini
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