Stepping Up for Safety: Improving Teamwork at the Planned Parenthood Affiliates Through the TeamSTEPPS Model

TeamSTEPPS (Team Strategies and Tools to Enhance Performance and Patient Safety) is an evidence-based teamwork system designed to improve communication and teamwork skills among health professionals. The program was developed by the Agency for Healthcare Research and Quality (AHRQ) and the Department of Defense's Patient Safety Program as the national standard for team training in health care. The purpose of this study is to evaluate the effect of the TeamSTEPPS program on the team knowledge, skills and attitudes and patient safety at Planned Parenthood affiliates nationwide. The investigators hypothesize that implementation of the TeamSTEPPS program will be associated with improved team knowledge, skills, and attitudes; clinical outcomes; and process outcomes. Aims: 1. To assess the effect of the TeamSTEPPS training program on team communication and effective team work 2. To assess the effect of the TeamSTEPPS training program on process outcomes 3. To assess the effect of the TeamSTEPPS training program on clinical outcomes