Organizational diagnostics and planned organizational change : an application of an adapted version of soft system methodology ; a case on Administrative and Consular Department, Ministry of Foreign Affairs of Malaysia

Technology, globalization and liberalization are new forces that challenge the Ministry of Foreign Affairs of Malaysia (Wisma Putra) core business activity and organizational effectiveness. The Wisma Putra, by virtue of its role and responsibilities, must be attuned to the country's aspirations espe