Healthcare at Optimal Care Level for Patients Who Needs Primary Care

If patients get to optimal level of healthcare directly it will prevent suffering for both patients and their relatives and moreover save a lot of resources. In the project "Care at the right care level" (CRC) the Emergency Medical Services (EMS) will triage patients who are in need of primary health care to the Primary Care (PC) instead of to the Emergency Department (ED). This intervention should be implemented with the same medical safety as with traditional care in the ED and the patient and their relatives should experience corresponding confidence to the healthcare provider. To prepare this intervention this patient group and their care needs have to be identified by a retrospective journal review and a guideline has to be developed. To evaluate the patients' and their relatives' experience of the intervention, finally interviews will be implemented. This project is expected to provide answers whether it is possible to triage non-urgent patients to another care level with the same medical safety and that the patients experience the same confidence in healthcare. And further it will answer the question, if the care providers around the patient manage to collaborate.