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Eckho IVR Renewal & Upgrade via RM6116 — Durham County Council — Maintel Europe Ltd

Durham County Council · UK Crown Commercial Service (Contracts Finder)
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Eckho IVR Renewal & Upgrade via RM6116 — Durham County Council — UK procurement notice (ocds-b5fd17-0abf94cf-85cb-4fff-b6dd-a091084fb1dd)
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Eckho IVR Renewal & Upgrade via RM6116

Durham County Council has a requirement for the renewal & upgrade of existing Eckho IVR platform used in Customer Services. As this is an existing solution, the best RtM was to engage with the incumbent provider via a framework agreement.

Buyer: Durham County Council | Supplier: Maintel Europe Ltd | Procedure: Call-off from a framework agreement | CPV 32412100: Telecommunications network | Award value: 208681.54 GBP | Status: complete | Published: 2026-11-03

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