Microsoft Unified Support — POLICE DIGITAL SERVICE — Microsoft Limited

Microsoft Unified Support

Microsoft Unified Support provides a single, consistent support model across Microsoft services, including Azure, Microsoft 365, Entra, Fabric, Power Platform. This enables faster resolution of complex incidents and improved service continuity. In a national policing and managed services context, where platform availability and security are critical, having direct access to Microsoft engineers reduces risk during major incidents and supports proactive issue prevention. It also ensures alignment with Microsoft best practices and provides a structured escalation path for critical workloads, which is particularly important given the scale and sensitivity of the services being delivered.

Buyer: POLICE DIGITAL SERVICE | Supplier: Microsoft Limited | Procedure: Call-off from a framework agreement | CPV 48000000: Software package and information systems | Award value: 100892.57 GBP | Status: complete | Published: 2026-11-03

Related documents

• 2026-084 Microsoft Unified Support — Ofgem — Microsoft Ltd#1304837
• The Provision of Secure File Share Platform and Licenses — Police, Fire and Crime Commissioner for Northamptonshire — Softcat PLC#1304925
• Web and Documentation Accessibility Audit and Usability Services — The Pensions Regulator — CIVIC Computing Limited#1472768
• ITT for project 10186048 — UK RESEARCH & INNOVATION — THEOOO#782170
• ITT for project 10186516 10187167 — UK RESEARCH & INNOVATION — THEOOO#782172