A Legal Analysis of "No Refund/No Return Clauses In E-Commerce Transactions In Indonesia As A Form of Limitation on Consumer Rights

A Legal Analysis of "No Refund/No Return Clauses In E-Commerce Transactions In Indonesia As A Form of Limitation on Consumer Rights | Zenodo Skip to main Communities My dashboard Log in Sign up Zenodo is currently experiencing slowness and intermittent outages due to heavy automated traffic from bots and AI crawlers. We are aware of the problem, and our team is focused on stabilizing the service. Thank you for your patience. Published May 9, 2026 | Version v1 Journal article Open A Legal Analysis of "No Refund/No Return Clauses In E-Commerce Transactions In Indonesia As A Form of Limitation on Consumer Rights Authors/Creators Najeline Pingky Azzahra Permata Putri, Achmad Busro, 1 Show affiliations 1.

Master Of Law Program, Faculty of Law, Diponegoro University, Indonesia. Description Advances in information technology have driven significant transformations in commercial activities, particularly through e-commerce transactions based on electronic contracts. In practice, these contracts typically take the form of standard clauses drafted unilaterally by businesses without allowing room for negotiation by consumers, thereby placing consumers in a disadvantaged position. One of the most common clauses is the “no refund/no return” clause, which limits or even eliminates consumers’ rights to return goods or request a refund. The existence of this clause raises legal issues, particularly in relation to the principle of consumer protection and the principle of fairness in contract law. This study aims to analyze the legal framework governing “no refund/no return” clauses in e-commerce transactions in Indonesia, assess their alignment with the principles of consumer protection and the principle of fairness, and examine the forms of legal protection available to consumers. This study employs a normative legal approach by examining relevant legislation and legal doctrines, particularly the Consumer Protection Act and the Civil Code. The research findings indicate that, from a normative perspective, “no refund/no return” clauses are contrary to the law because they deprive consumers of their rights and shift liability onto businesses, thereby rendering them invalid and lacking legal binding force. Furthermore, such clauses are inconsistent with the principles of fairness, balance, and good faith in contract law. Nevertheless, in practice, this clause is still widely used by businesses due to weak law enforcement, an information imbalance between the parties, and the dominance of businesses in contract formation. Consequently, there is a gap between legal norms and their implementation in e-commerce transactions, which results in suboptimal legal protection for consumers. Files 35.pdf Files (504.9 kB) Name Size Download all 35.pdf md5:6dd1d00fe1854ed10a2e70b14f70005d 504.9 kB Preview Download 61 Views 19 Downloads Show more details All versions This version Views Total views 61 61 Downloads Total downloads 19 19 Data volume Total data volume 10.1 MB 10.1 MB More info on how stats are collected.... Versions External resources Indexed in OpenAIRE Communities Keywords and subjects Keywords E-Commerce, Consumer Protection, Standard Clauses, Contract Law, Legal Protection Details DOI DOI Badge DOI 10.5281/zenodo.20093659 Markdown [](https://doi.org/10.5281/zenodo.20093659) reStructuredText .. image:: https://zenodo.org/badge/DOI/10.5281/zenodo.20093659.svg :target: https://doi.org/10.5281/zenodo.20093659 HTML <a href="https://doi.org/10.5281/zenodo.20093659"><img src="https://zenodo.org/badge/DOI/10.5281/zenodo.20093659.svg" alt="DOI"></a> Image URL https://zenodo.org/badge/DOI/10.5281/zenodo.20093659.svg Target URL https://doi.org/10.5281/zenodo.20093659 Resource type Journal article Publisher International Journal of Social Science and Human Research Published in International Journal of Social Science and Human Research, 09(05), 3760-3768, ISSN: 2644-0695, 2026. Languages Old English (ca. 450-1100) Rights License Creative Commons Attribution 4.0 International The Creative Commons Attribution license allows re-distribution and re-use of a licensed work on the condition that the creator is appropriately credited. Read more Citation Export Technical metadata Created May 9, 2026 Modified May 9, 2026 Jump up About About Policies Infrastructure Principles Projects Roadmap Contact Blog Blog Support Help FAQ Developers REST API OAI-PMH Contribute GitHub Donate Funded by Powered by CERN Data Centre & InvenioRDM Status Privacy policy Cookie policy Terms of Use This site uses cookies. Find out more on how we use cookies Accept all cookies Accept only essential cookies

Related documents

• Protection of Personal Data in Transactions Using ECommerce in the Perspective of Indonesian Law (An Overview)#434620
• Indonesian Legal Protection for Consumers on the Validity of Electronic Contracts in the E-Commerce Transactions#1042616
• Consumer Protection in Digital Content Products in Tanzania and its implication to the Seller against dishonest Consumer: A Case Study of Music CD and DVD business in Tanzania#1022947
• Method and Principle in Legal Theory#335460
• LEGAL EVALUATION OF HIRE PURCHASE AS A COMMERCIAL TRANSACTIONS MECHANISM FOR EASE AND MODERN WAY OF DOING PURCHASING BUSINESS IN NIGERIA.#1136336