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Search Search CSRC MENU Search Search Projects Publications Expand or Collapse Drafts for Public Comment All Public Drafts Final Pubs FIPS (standards) Special Publications (SP s ) IR (interagency/internal reports) CSWP (cybersecurity white papers) ITL Bulletins Project Descriptions Journal Articles Conference Papers Books Topics Expand or Collapse Security & Privacy Applications Technologies Sectors Laws & Regulations Activities & Products News & Updates Events Glossary About CSRC Expand or Collapse Computer Security Division Cryptographic Technology Software Security Group Hardware Security Group Security Engineering and Risk Management Applied Cybersecurity Division Cybersecurity and Privacy Applications National Cybersecurity Center of Excellence (NCCoE) National Initiative for Cybersecurity Education (NICE) Contact Us Information Technology Laboratory Computer Security Resource Center Publications NIST SP 1800-27 Securing Property Management Systems Share to Facebook Share to X Share to LinkedIn Share ia Email Documentation Topics Date Published: March 2021 Author(s) William Newhouse (NIST) , Michael Ekstrom (MITRE) , Jeff Finke (MITRE) , Marisa Harriston (MITRE) Abstract Hotels have become targets for malicious actors wishing to exfiltrate sensitive data, deliver malware, or profit from undetected fraud. Property management systems, which are central to hotel operations, present attractive attack surfaces. This example implementation strives to increase the cybersecurity of the property management system (PMS) and offer privacy protections for the data in the PMS. The objective of this guide was to build a standards-based example implementation that utilizes readily available commercial off-the-shelf components that enhance the security of a PMS. The NCCoE at NIST built a PMS reference design in a laboratory environment to demonstrate methods to improve the cybersecurity of a PMS. The PMS reference design included the PMS, a credit card payment platform, and an analogous ancillary hotel system. In this example implementation, a physical access control system was used as the ancillary system. The principal capabilities include protecting sensitive data, enforcing role-based access control, and monitoring for anomalies. The principal recommendations include implementing cybersecurity concepts such as zero trust architecture, moving target defense, tokenization of credit card data, and role-based authentication. The PMS environment outlined in this guide encourages hoteliers and similar stakeholders to adopt effective cybersecurity and privacy concepts by using standard components that are composed of opensource and commercially available components. Hotels have become targets for malicious actors wishing to exfiltrate sensitive data, deliver malware, or profit from undetected fraud. Property management systems, which are central to hotel operations, present attractive attack surfaces. This example implementation strives to increase the... See full abstract Hotels have become targets for malicious actors wishing to exfiltrate sensitive data, deliver malware, or profit from undetected fraud. Property management systems, which are central to hotel operations, present attractive attack surfaces. This example implementation strives to increase the cybersecurity of the property management system (PMS) and offer privacy protections for the data in the PMS. The objective of this guide was to build a standards-based example implementation that utilizes readily available commercial off-the-shelf components that enhance the security of a PMS. The NCCoE at NIST built a PMS reference design in a laboratory environment to demonstrate methods to improve the cybersecurity of a PMS. The PMS reference design included the PMS, a credit card payment platform, and an analogous ancillary hotel system. In this example implementation, a physical access control system was used as the ancillary system. The principal capabilities include protecting sensitive data, enforcing role-based access control, and monitoring for anomalies. The principal recommendations include implementing cybersecurity concepts such as zero trust architecture, moving target defense, tokenization of credit card data, and role-based authentication. The PMS environment outlined in this guide encourages hoteliers and similar stakeholders to adopt effective cybersecurity and privacy concepts by using standard components that are composed of opensource and commercially available components. Hide full abstract Keywords access control ; hospitality cybersecurity ; moving target defense ; PCI DSS ; PMS, privacy ; property management system ; role-based authentication ; tokenization ; network security ; zero trust architecture Control Families Access Control ; Assessment, Authorization and Monitoring ; Configuration Management ; Identification and Authentication ; Incident Response ; Physical and Environmental Protection ; Program Management ; Risk Assessment ; System and Communications Protection ; System and Information Integrity Documentation Publication: https://doi.org/10.6028/NIST.SP.1800-27 Download URL Supplemental Material: SP 1800-27 files Project homepage NIST News article Related NIST Publications: Project Description Document History: 09/14/20: SP 1800-27 (Draft) 03/30/21: SP 1800-27 (Final) Topics Security and Privacy access authorization , authentication , incident response , intrusion detection & prevention , zero trust Technologies cloud & virtualization , software & firmware Applications cybersecurity framework , Internet of Things Sectors hospitality HEADQUARTERS 100 Bureau Drive Gaithersburg, MD 20899 X (link is external) facebook (link is external) linkedin (link is external) instagram (link is external) youtube (link is external) rss govdelivery (link is external) Want updates about CSRC and our publications? 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