Skip to main Communities My dashboard Log in Sign up International Journal of Educational Review, Law And Social Sciences (IJERLAS) Published March 31, 2026 | Version v1 Journal article Open Consumer Protection in Cash-Based Motor Vehicle Transactions: An Empirical Socio-Legal Study in Lhokseumawe, Indonesia Authors/Creators Zulkifli 1 Arief Rahman 1 Show affiliations 1.
Universitas Malikussaleh, Indonesia Description This study examines the effectiveness of consumer protection law enforcement in cash-based motor vehicle transactions in Lhokseumawe, Indonesia. Despite the normative guarantees provided by Law No. 8 of 1999, cash consumers continue to face structural and behavioral barriers in practice. Using an empirical socio-legal approach with a mixed-methods design, this research draws on survey data from 100 consumers and in-depth interviews with key stakeholders, including dealers and regulatory authorities. The findings reveal a significant implementation gap, where legal enforcement remains largely symbolic. A “credit-centric bias” among dealers systematically disadvantages cash buyers through limited unit availability, slower administrative processes, and restricted access to information. Additionally, weak institutional oversight and the absence of active consumer advocacy organizations contribute to a regulatory vacuum that allows such practices to persist. Low levels of consumer legal literacy further exacerbate the problem, leading to a condition of “false rights fulfillment,” where consumers perceive their rights as satisfied despite experiencing procedural discrimination. This study concludes that improving consumer protection requires a shift from passive to proactive regulatory enforcement, supported by stronger institutional supervision and the development of local advocacy mechanisms. The findings contribute to a deeper understanding of how economic incentives can undermine the practical effectiveness of consumer protection law in emerging markets. Files Zulkfili.pdf Files (330.2 kB) Name Size Download all Zulkfili.pdf md5:978a1a504ea87132a66aef941ad08a07 330.2 kB Preview Download Additional details Software Repository URL https://radjapublika.com/index.php/IJERLAS/article/view/5494 Development Status Active 57 Views 18 Downloads Show more details All versions This version Views Total views 57 57 Downloads Total downloads 18 18 Data volume Total data volume 5.9 MB 5.9 MB More info on how stats are collected.... Versions External resources Indexed in OpenAIRE Communities Details DOI DOI Badge DOI 10.5281/zenodo.19572162 Markdown [](https://doi.org/10.5281/zenodo.19572162) reStructuredText .. image:: https://zenodo.org/badge/DOI/10.5281/zenodo.19572162.svg :target: https://doi.org/10.5281/zenodo.19572162 HTML <a href="https://doi.org/10.5281/zenodo.19572162"><img src="https://zenodo.org/badge/DOI/10.5281/zenodo.19572162.svg" alt="DOI"></a> Image URL https://zenodo.org/badge/DOI/10.5281/zenodo.19572162.svg Target URL https://doi.org/10.5281/zenodo.19572162 Resource type Journal article Publisher International Journal of Educational Review, Law And Social Sciences (IJERLAS) Published in International Journal of Educational Review, Law And Social Sciences (IJERLAS), 6(2), 214–221, ISSN: 2808-487X, 2026. Rights License Creative Commons Attribution 4.0 International The Creative Commons Attribution license allows re-distribution and re-use of a licensed work on the condition that the creator is appropriately credited. Read more Citation Export Technical metadata Created April 14, 2026 Modified April 14, 2026 Jump up About About Policies Infrastructure Principles Projects Roadmap Contact Blog Blog Support Help FAQ Developers REST API OAI-PMH Contribute GitHub Donate Funded by Powered by CERN Data Centre & InvenioRDM Status Privacy policy Cookie policy Terms of Use This site uses cookies. Find out more on how we use cookies Accept all cookies Accept only essential cookies