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Design and Evaluation of a Web-Based Helpdesk Ticketing System Using Extreme Programming for Improving IT Service Efficiency

Wasono, Stefanus Satryo; Universitas Pamulang et al.
Publikasi Ilmiah Stmik Banjarbaru · Other
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helpdesk ticketing system; extreme programming; web-based; it-service management; service efficiency.
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Record · ID 360961
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