PART 30—SAFETY AND SOUNDNESS STANDARDS Authority: 12 U.S.C. 1, 93a, 371, 1462a, 1463, 1464, 1467a, 1818, 1828, 1831p-1, 1881-1884, 3102(b) and 5412(b)(2)(B); 15 U.S.C. 1681s, 1681w, 6801, and 6805(b)(1). Source: 60 FR 35680, July 10, 1995, unless otherwise noted. Editorial Note: Nomenclature changes to part 30 appear at 69 FR 77616, Dec. 28, 2004. § 30.1 Scope. (a) The rules set forth in this part and the standards set forth in appendices A, B, C, D, and E to this part apply to national banks, Federal savings associations, and Federal branches of foreign banks that are subject to the provisions of section 39 of the Federal Deposit Insurance Act (section 39)(12 U.S.C. 1831p-1). (b) The standards set forth in appendix B to this part also apply to uninsured national banks, Federal branches and Federal agencies of foreign banks, and the subsidiaries of any national bank, Federal savings association, and Federal branch and Federal agency of a foreign bank (except brokers, dealers, persons providing insurance, investment companies, and investment advisers). Violation of these standards may be an unsafe and unsound practice within the meaning of 12 U.S.C. 1818. [66 FR 8633, Feb. 1, 2001, as amended at 70 FR 6332, Feb. 7, 2005; 79 FR 54543, Sept. 11, 2014; 81 FR 66800, Sept. 29, 2016] § 30.2 Purpose. Section 39 of the FDI Act, 12 U.S.C. 1831p-1, requires the Office of the Comptroller of the Currency (OCC) to establish safety and soundness standards. Pursuant to section 39, a national bank or Federal savings association may be required to submit a compliance plan if it is not in compliance with a safety and soundness standard prescribed by guideline under section 39(a) or (b). An enforceable order under section 8 of the FDI Act, 12 U.S.C. 1818(b), may be issued if, after being notified that it is in violation of a safety and soundness standard prescribed under section 39, the national bank or Federal savings association fails to submit an acceptable compliance plan or fails in any material respect to implement an accepted plan. This part establishes procedures for requiring submission of a compliance plan and issuing an enforceable order pursuant to section 39. The Interagency Guidelines Establishing Standards for Safety and Soundness are set forth in appendix A to this part, and the Interagency Guidelines Establishing Information Security Standards are set forth in appendix B to this part. The OCC Guidelines Establishing Standards for Residential Mortgage Lending Practices are set forth in appendix C to this part. The OCC Guidelines Establishing Heightened Standards for Certain Large Insured National Banks, Insured Federal Savings Associations, and Insured Federal Branches are set forth in appendix D to this part. The OCC Guidelines Establishing Standards for Recovery Planning by Certain Large Insured National Banks, Insured Federal Savings Associations, and Insured Federal Branches are set forth in appendix E to this part. [60 FR 35680, July 10, 1995, as amended at 63 FR 55488, Oct. 15, 1998; 64 FR 52641, Sept. 30, 1999; 66 FR 8633, Feb. 1, 2001; 70 FR 6332, Feb. 7, 2005; 79 FR 54543, Sept. 11, 2014; 81 FR 66800, Sept. 29, 2016] § 30.3 Determination and notification of failure to meet safety and soundness standards and request for compliance plan. (a) Determination. (b) Request for compliance plan. [60 FR 35680, July 10, 1995, as amended at 63 FR 55488, Oct. 15, 1998; 64 FR 52641, Sept. 30, 1999; 66 FR 8633, Feb. 1, 2001; 70 FR 6332, Feb. 7, 2005; 79 FR 54543, Sept. 11, 2014; 81 FR 66800, Sept. 29, 2016] § 30.4 Filing of safety and soundness compliance plan. (a) Schedule for filing compliance plan In general. (2) Other plans. (b) Contents of plan. (c) Review of safety and soundness compliance plans. (d) Failure to submit or implement a compliance plan Supervisory actions. (2) Extraordinary growth. (e) Amendment of compliance plan. [60 FR 35680, July 10, 1995, as amended at 79 FR 54543, Sept. 11, 2014] § 30.5 Issuance of orders to correct deficiencies and to take or refrain from taking other actions. (a) Notice of intent to issue order In general. (2) Immediate issuance of final order. (b) Content of notice. (1) A statement of the safety and soundness deficiency or deficiencies that have been identified at the national bank or Federal savings association; (2) A description of any restrictions, prohibitions, or affirmative actions that the OCC proposes to impose or require; (3) The proposed date when such restrictions or prohibitions would be effective or the proposed date for completion of any required action; and (4) The date by which the national bank or Federal savings association subject to the order may file with the OCC a written response to the notice. (c) Response to notice Time for response. (2) Content of response. (i) An explanation why the action proposed by the OCC is not an appropriate exercise of discretion under section 39; (ii) Any recommended modification of the proposed order; and (iii) Any other relevant information, mitigating circumstances, documentation, or other evidence in support of the position of the national bank or Federal savings association regarding the proposed order. (d) Agency consideration of response. (1) Issue the order as proposed or in modified form; (2) Determine not to issue the order and so notify the national bank or Federal savings association; or (3) Seek additional information or clarification of the response from the national bank or Federal savings association, or any other relevant source. (e) Failure to file response. (f) Request for modification or rescission of order. [60 FR 35680, July 10, 1995, as amended at 79 FR 54544, Sept. 11, 2014] § 30.6 Enforcement of orders. (a) Judicial remedies. (b) Failure to comply with order. (c) Other enforcement action. [60 FR 35680, July 10, 1995, as amended at 79 FR 54544, Sept. 11, 2014] Appendix A to Part 30—Interagency Guidelines Establishing Standards for Safety and Soundness Table of Contents I. Introduction A. Preservation of existing authority. B. Definitions. II. Operational and Managerial Standards A. Internal controls and information systems. B. Internal audit system. C. Loan documentation. D. Credit underwriting. E. Interest rate exposure. F. Asset growth. G. Asset quality. H. Earnings. I. Compensation, fees and benefits. III. Prohibition on Compensation That Constitutes an Unsafe and Unsound Practice A. Excessive compensation. B. Compensation leading to material financial loss. I. Introduction i. Section 39 of the Federal Deposit Insurance Act 1 1 ii. Section 39(a) requires the agencies to establish operational and managerial standards relating to: (1) Internal controls, information systems and internal audit systems, in accordance with section 36 of the FDI Act (12 U.S.C. 1831m); (2) loan documentation; (3) credit underwriting; (4) interest rate exposure; (5) asset growth; and (6) compensation, fees, and benefits, in accordance with subsection (c) of section 39. Section 39(b) requires the agencies to establish standards relating to asset quality, earnings, and stock valuation that the agencies determine to be appropriate. iii. Section 39(c) requires the agencies to establish standards prohibiting as an unsafe and unsound practice any compensatory arrangement that would provide any executive officer, employee, director, or principal shareholder of the institution with excessive compensation, fees or benefits and any compensatory arrangement that could lead to material financial loss to an institution. Section 39(c) also requires that the agencies establish standards that specify when compensation is excessive. iv. If an agency determines that an institution fails to meet any standard established by guideline under subsection (a) or (b) of section 39, the agency may require the institution to submit to the agency an acceptable plan to achieve compliance with the standard. In the event that an institution fails to submit an acceptable plan within the time allowed by the agency or fails in any material respect to implement an accepted plan, the agency must, by order, require the institution to correct the deficiency. The agency may, and in some cases must, take other supervisory actions until the deficiency has been corrected. v. The agencies have adopted amendments to their rules and regulations to establish deadlines for submission and review of compliance plans. 2 2 vi. The following Guidelines set out the safety and soundness standards that the agencies use to identify and address problems at insured depository institutions before capital becomes impaired. The agencies believe that the standards adopted in these Guidelines serve this end without dictating how institutions must be managed and operated. These standards are designed to identify potential safety and soundness concerns and ensure that action is taken to address those concerns before they pose a risk to the deposit insurance funds. A. Preservation of Existing Authority Neither section 39 nor these Guidelines in any way limits the authority of the agencies to address unsafe or unsound practices, violations of law, unsafe or unsound conditions, or other practices. Action under section 39 and these Guidelines may be taken independently of, in conjunction with, or in addition to any other enforcement action available to the agencies. Nothing in these Guidelines limits the authority of the FDIC pursuant to section 38(i)(2)(F) of the FDI Act (12 U.S.C. 1831(o)) and part 325 of title 12 of the Code of Federal Regulations. B. Definitions 1. In general. 2. Board of directors, 3. Compensation 4. Director 3 3 5. Executive officer 4 4 6. Principal shareholder l 5 5 II. Operational and Managerial Standards A. Internal controls and information systems. 1. An organizational structure that establishes clear lines of authority and responsibility for monitoring adherence to established policies; 2. Effective risk assessment; 3. Timely and accurate financial, operational and regulatory reports; 4. Adequate procedures to safeguard and manage assets; and 5. Compliance with applicable laws and regulations. B. Internal audit system. 1. Adequate monitoring of the system of internal controls through an internal audit function. For an institution whose size, complexity or scope of operations does not warrant a full scale internal audit function, a system of independent reviews of key internal controls may be used; 2. Independence and objectivity; 3. Qualified persons; 4. Adequate testing and review of information systems; 5. Adequate documentation of tests and findings and any corrective actions; 6. Verification and review of management actions to address material weaknesses; and 7. Review by the institution's audit committee or board of directors of the effectiveness of the internal audit systems. C. Loan documentation. 1. Enable the institution to make an informed lending decision and to assess risk, as necessary, on an ongoing basis; 2. Identify the purpose of a loan and the source of repayment, and assess the ability of the borrower to repay the indebtedness in a timely manner; 3. Ensure that any claim against a borrower is legally enforceable; 4. Demonstrate appropriate administration and monitoring of a loan; and 5. Take account of the size and complexity of a loan. D. Credit underwriting. 1. Are commensurate with the types of loans the institution will make and consider the terms and conditions under which they will be made; 2. Consider the nature of the markets in which loans will be made; 3. Provide for consideration, prior to credit commitment, of the borrower's overall financial condition and resources, the financial responsibility of any guarantor, the nature and value of any underlying collateral, and the borrower's character and willingness to repay as agreed; 4. Establish a system of independent, ongoing credit review and appropriate communication to management and to the board of directors; 5. Take adequate account of concentration of credit risk; and 6. Are appropriate to the size of the institution and the nature and scope of its activities. E. Interest rate exposure. 1. Manage interest rate risk in a manner that is appropriate to the size of the institution and the complexity of its assets and liabilities; and 2. Provide for periodic reporting to management and the board of directors regarding interest rate risk with adequate information for management and the board of directors to assess the level of risk. F. Asset growth. 1. The source, volatility and use of the funds that support asset growth; 2. Any increase in credit risk or interest rate risk as a result of growth; and 3. The effect of growth on the institution's capital. G. Asset quality. 1. Conduct periodic assetquality reviews to identify problem assets; 2. Estimate the inherent losses in those assets and establish reserves that are sufficient to absorb estimated losses; 3. Compare problem asset totals to capital; 4. Take appropriate corrective action to resolve problem assets; 5. Consider the size and potential risks of material asset concentrations; and 6. Provide periodic asset reports with adequate information for management and the board of directors to assess the level of asset risk. H. Earnings. 1. Compare recent earnings trends relative to equity, assets, or other commonly used benchmarks to the institution's historical results and those of its peers; 2. Evaluate the adequacy of earnings given the size, complexity, and risk profile of the institution's assets and operations; 3. Assess the source, volatility, and sustainability of earnings, including the effect of nonrecurring or extraordinary income or expense; 4. Take steps to ensure that earnings are sufficient to maintain adequate capital and reserves after considering the institution's asset quality and growth rate; and 5. Provide periodic earnings reports with adequate information for management and the board of directors to assess earnings performance. I. Compensation, fees and benefits. III. Prohibition on Compensation That Constitutes an Unsafe and Unsound Practice A. Excessive Compensation Excessive compensation is prohibited as an unsafe and unsound practice. Compensation shall be considered excessive when amounts paid are unreasonable or disproportionate to the services performed by an executive officer, employee, director, or principal shareholder, considering the following: 1. The combined value of all cash and non-cash benefits provided to the individual; 2. The compensation history of the individual and other individuals with comparable expertise at the institution; 3. The financial condition of the institution; 4. Comparable compensation practices at comparable institutions, based upon such factors as asset size, geographic location, and the complexity of the loan portfolio or other assets; 5. For postemployment benefits, the projected total cost and benefit to the institution; 6. Any connection between the individual and any fraudulent act or omission, breach of trust or fiduciary duty, or insider abuse with regard to the institution; and 7. Any other factors the agencies determines to be relevant. B. Compensation Leading to Material Financial Loss Compensation that could lead to material financial loss to an institution is prohibited as an unsafe and unsound practice. [60 FR 35678, 35682, July 10, 1995, as amended at 61 FR 43950, Aug. 27, 1996; 79 FR 54544, Sept. 11, 2014] Appendix B to Part 30—Interagency Guidelines Establishing Information Security Standards Table of Contents I. Introduction A. Scope B. Preservation of Existing Authority C. Definitions II. Standards for Safeguarding Customer Information A. Information Security Program B. Objectives III. Development and Implementation of Customer Information Security Program A. Involve the Board of Directors B. Assess Risk C. Manage and Control Risk D. Oversee Service Provider Arrangements E. Adjust the Program F. Report to the Board G. Implement the Standards I. Introduction The Interagency Guidelines Establishing Information Security Standards (Guidelines) set forth standards pursuant to section 39 of the Federal Deposit Insurance Act (section 39, codified at 12 U.S.C. 1831p-1), and sections 501 and 505(b), codified at 15 U.S.C. 6801 and 6805(b) of the Gramm-Leach Bliley Act. These Guidelines address standards for developing and implementing administrative, technical, and physical safeguards to protect the security, confidentiality, and integrity of customer information. These Guidelines also address standards with respect to the proper disposal of consumer information, pursuant to sections 621 and 628 of the Fair Credit Reporting Act (15 U.S.C. 1681s and 1681w). A. Scope. B. Preservation of Existing Authority. C. Definitions. 2. For purposes of the Guidelines, the following definitions apply: a. Board of directors, b. Consumer information i. Examples. Consumer information (A) A consumer report that a national bank or Federal savings association obtains; (B) Information from a consumer report that the national bank or Federal savings association obtains from its affiliate after the consumer has been given a notice and has elected not to opt out of that sharing; (C) Information from a consumer report that the national bank or Federal savings association obtains about an individual who applies for but does not receive a loan, including any loan sought by an individual for a business purpose; (D) Information from a consumer report that the national bank or Federal savings association obtains about an individual who guarantees a loan (including a loan to a business entity); or (E) Information from a consumer report that the national bank or Federal savings association obtains about an employee or prospective employee. (2) Consumer information (A) Aggregate information, such as the mean credit score, derived from a group of consumer reports; or (B) Blind data, such as payment history on accounts that are not personally identifiable, that may be used for developing credit scoring models or for other purposes. c. Consumer report d. Customer e. Customer information f. Customer information systems g. Service provider II. Standards for Information Security A. Information Security Program. B. Objectives. 1. Ensure the security and confidentiality of customer information; 2. Protect against any anticipated threats or hazards to the security or integrity of such information; 3. Protect against unauthorized access to or use of such information that could result in substantial harm or inconvenience to any customer; and 4. Ensure the proper disposal of customer information and consumer information. III. Development and Implementation of Information Security Program A. Involve the Board of Directors. 1. Approve the national bank's or Federal savings association's written information security program; and 2. Oversee the development, implementation, and maintenance of the national bank's or Federal savings association's information security program, including assigning specific responsibility for its implementation and reviewing reports from management. B. Assess Risk. 1. Identify reasonably foreseeable internal and external threats that could result in unauthorized disclosure, misuse, alteration, or destruction of customer information or customer information systems. 2. Assess the likelihood and potential damage of these threats, taking into consideration the sensitivity of customer information. 3. Assess the sufficiency of policies, procedures, customer information systems, and other arrangements in place to control risks. C. Manage and Control Risk. 1. Design its information security program to control the identified risks, commensurate with the sensitivity of the information as well as the complexity and scope of the national bank's or Federal savings association's activities. Each national bank or Federal savings association must consider whether the following security measures are appropriate for the national bank or Federal savings association and, if so, adopt those measures the national bank or Federal savings association concludes are appropriate: a. Access controls on customer information systems, including controls to authenticate and permit access only to authorized individuals and controls to prevent employees from providing customer information to unauthorized individuals who may seek to obtain this information through fraudulent means. b. Access restrictions at physical locations containing customer information, such as buildings, computer facilities, and records storage facilities to permit access only to authorized individuals; c. Encryption of electronic customer information, including while in transit or in storage on networks or systems to which unauthorized individuals may have access; d. Procedures designed to ensure that customer information system modifications are consistent with the national bank's or Federal savings association's information security program; e. Dual control procedures, segregation of duties, and employee background checks for employees with responsibilities for or access to customer information; f. Monitoring systems and procedures to detect actual and attempted attacks on or intrusions into customer information systems; g. Response programs that specify actions to be taken when the national bank or Federal savings association suspects or detects that unauthorized individuals have gained access to customer information systems, including appropriate reports to regulatory and law enforcement agencies; and h. Measures to protect against destruction, loss, or damage of customer information due to potential environmental hazards, such as fire and water damage or technological failures. 2. Train staff to implement the national bank's or Federal savings association's information security program. 3. Regularly test the key controls, systems and procedures of the information security program. The frequency and nature of such tests should be determined by the national bank's or Federal savings association's risk assessment. Tests should be conducted or reviewed by independent third parties or staff independent of those that develop or maintain the security programs. 4. Develop, implement, and maintain, as part of its information security program, appropriate measures to properly dispose of customer information and consumer information in accordance with each of the requirements of this paragraph III. D. Oversee Service Provider Arrangements. 1. Exercise appropriate due diligence in selecting its service providers; 2. Require its service providers by contract to implement appropriate measures designed to meet the objectives of these Guidelines; and 3. Where indicated by the national bank's or Federal savings association's risk assessment, monitor its service providers to confirm that they have satisfied their obligations as required by section D.2. As part of this monitoring, a national bank or Federal savings association should review audits, summaries of test results, or other equivalent evaluations of its service providers. E. Adjust the Program. F. Report to the Board. G. Implement the Standards. Effective date. 2. Two-year grandfathering of agreements with service providers. 3. Effective date for measures relating to the disposal of consumer information. 4. Exception for existing agreements with service providers relating to the disposal of consumer information. Supplement A to Appendix B to Part 30—Interagency Guidance on Response Programs for Unauthorized Access to Customer Information and Customer Notice I. Background This Guidance 1 2 1 2 A. Interagency Security Guidelines Section 501(b) of the GLBA required the Agencies to establish appropriate standards for financial institutions subject to their jurisdiction that include administrative, technical, and physical safeguards, to protect the security and confidentiality of customer information. Accordingly, the Agencies issued Security Guidelines requiring every financial institution to have an information security program designed to: 1. Ensure the security and confidentiality of customer information; 2. Protect against any anticipated threats or hazards to the security or integrity of such information; and 3. Protect against unauthorized access to or use of such information that could result in substantial harm or inconvenience to any customer. B. Risk Assessment and Controls 1. The Security Guidelines direct every financial institution to assess the following risks, among others, when developing its information security program: a. Reasonably foreseeable internal and external threats that could result in unauthorized disclosure, misuse, alteration, or destruction of customer information or customer information systems; b. The likelihood and potential damage of threats, taking into consideration the sensitivity of customer information; and c. The sufficiency of policies, procedures, customer information systems, and other arrangements in place to control risks. 3 3 See 2. Following the assessment of these risks, the Security Guidelines require a financial institution to design a program to address the identified risks. The particular security measures an institution should adopt will depend upon the risks presented by the complexity and scope of its business. At a minimum, the financial institution is required to consider the specific security measures enumerated in the Security Guidelines, 4 4 See a. Access controls on customer information systems, including controls to authenticate and permit access only to authorized individuals and controls to prevent employees from providing customer information to unauthorized individuals who may seek to obtain this information through fraudulent means; b. Background checks for employees with responsibilities for access to customer information; and c. Response programs that specify actions to be taken when the financial institution suspects or detects that unauthorized individuals have gained access to customer information systems, including appropriate reports to regulatory and law enforcement agencies. 5 5 See C. Service Providers The Security Guidelines direct every financial institution to require its service providers by contract to implement appropriate measures designed to protect against unauthorized access to or use of customer information that could result in substantial harm or inconvenience to any customer. 6 6 See II. Response Program Millions of Americans, throughout the country, have been victims of identity theft. 7 8 9 10 7 See Identity Theft Survey Report, http://www.ftc.gov/os/2003/09/synovatereport.pdf. 8 9 customer information systems See 10 See http://www.ffiec.gov/ffiecinfobase/html_pages/infosec_book_frame.htm. In addition, each institution should be able to address incidents of unauthorized access to customer information in customer information systems maintained by its domestic and foreign service providers. Therefore, consistent with the obligations in the Guidelines that relate to these arrangements, and with existing guidance on this topic issued by the Agencies, 11 11 See A. Components of a Response Program 1. At a minimum, an institution's response program should contain procedures for the following: a. Assessing the nature and scope of an incident, and identifying what customer information systems and types of customer information have been accessed or misused; b. Notifying its primary Federal regulator as soon as possible when the institution becomes aware of an incident involving unauthorized access to or use of sensitive c. Consistent with the Agencies' Suspicious Activity Report (“SAR”) regulations, 12 12 See See see also d. Taking appropriate steps to contain and control the incident to prevent further unauthorized access to or use of customer information, for example, by monitoring, freezing, or closing affected accounts, while preserving records and other evidence; 13 13 See e. Notifying customers when warranted. 2. Where an incident of unauthorized access to customer information involves customer information systems maintained by an institution's service providers, it is the responsibility of the financial institution to notify the institution's customers and regulator. However, an institution may authorize or contract with its service provider to notify the institution's customers or regulator on its behalf. III. Customer Notice Financial institutions have an affirmative duty to protect their customers' information against unauthorized access or use. Notifying customers of a security incident involving the unauthorized access or use of the customer's information in accordance with the standard set forth below is a key part of that duty. Timely and effective notice also may reduce an institution's legal risk, assist in maintaining good customer relations, and enable the institution's customers to take steps to protect themselves against the consequences of identity theft. When customer notification is warranted, an institution may not forgo notifying its customers of an incident because the institution believes that it may be potentially embarrassed or inconvenienced by doing so. A. Standard for Providing Notice When a financial institution becomes aware of an incident of unauthorized access to sensitive customer information, the institution should conduct a reasonable investigation to promptly determine the likelihood that the information has been or will be misused. If the institution determines that misuse of its information about a customer has occurred or is reasonably possible, it should notify the affected customer as soon as possible. Customer notice may be delayed if an appropriate law enforcement agency determines that notification will interfere with a criminal investigation and provides the institution with a written request for the delay. However, the institution should notify its customers as soon as notification will no longer interfere with the investigation. 1. Sensitive Customer Information Under the Guidelines, an institution must protect against unauthorized access to or use of customer information that could result in substantial harm or inconvenience to any customer. Substantial harm or inconvenience is most likely to result from improper access to sensitive customer information sensitive customer information Sensitive customer information 2. Affected Customers If a financial institution, based upon its investigation, can determine from its logs or other data precisely which customers' information has been improperly accessed, it may limit notification to those customers with regard to whom the institution determines that misuse of their information has occurred or is reasonably possible. However, there may be situations where the institution determines that a group of files has been accessed improperly, but is unable to identify which specific customers' information has been accessed. If the circumstances of the unauthorized access lead the institution to determine that misuse of the information is reasonably possible, it should notify all customers in the group. B. Content of Customer Notice 1. Customer notice should be given in a clear and conspicuous manner. The notice should describe the incident in general terms and the type of customer information that was the subject of unauthorized access or use. It also should generally describe what the institution has done to protect the customers' information from further unauthorized access. In addition, it should include a telephone number that customers can call for further information and assistance. 14 14 a. A recommendation that the customer review account statements and immediately report any suspicious activity to the institution; b. A description of fraud alerts and an explanation of how the customer may place a fraud alert in the customer's consumer reports to put the customer's creditors on notice that the customer may be a victim of fraud; c. A recommendation that the customer periodically obtain credit reports from each nationwide credit reporting agency and have information relating to fraudulent transactions deleted; d. An explanation of how the customer may obtain a credit report free of charge; and e. Information about the availability of the FTC's online guidance regarding steps a consumer can take to protect against identity theft. The notice should encourage the customer to report any incidents of identity theft to the FTC, and should provide the FTC's Web site address and toll-free telephone number that customers may use to obtain the identity theft guidance and report suspected incidents of identity theft. 15 15 http://www.consumer.gov/idtheft 2. The Agencies encourage financial institutions to notify the nationwide consumer reporting agencies prior to sending notices to a large number of customers that include contact information for the reporting agencies. C. Delivery of Customer Notice Customer notice should be delivered in any manner designed to ensure that a customer can reasonably be expected to receive it. For example, the institution may choose to contact all customers affected by telephone or by mail, or by electronic mail for those customers for whom it has a valid e-mail address and who have agreed to receive communications electronically. [66 FR 8633, Feb. 1, 2001, as amended at 69 FR 77616, Dec. 28, 2004; 70 FR 15751, 15753, Mar. 29, 2005; 71 FR 5780, Feb. 3, 2006; 79 FR 54544, Sept. 11, 2014; 91 FR 18293, Apr. 10, 2026] Appendix C to Part 30—OCC Guidelines Establishing Standards for Residential Mortgage Lending Practices Table of Contents I. Introduction A. Scope B. Preservation of Existing Authority C. Relationship to Other Legal Requirements D. Definitions II. Standards for Residential Mortgage Lending Practices A. General B. Objectives III. Implementation of Residential Mortgage Lending Standards A. Avoidance of Particular Loan Terms, Conditions, and Features B. Prudent Consideration of Certain Loan Terms, Conditions and Features C. Enhanced Care To Avoid Abusive Loan Terms, Conditions, and Features in Certain Mortgages D. Avoidance of Consumer Misunderstanding E. Purchased and Brokered Loans F. Monitoring and Corrective Action I. Introduction i. These OCC Guidelines for Residential Mortgage Lending Practices (Guidelines) set forth standards pursuant to Section 39 of the Federal Deposit Insurance Act, 12 U.S.C. 1831p-1 (Section 39). The Guidelines are designed to protect against involvement by national banks, Federal savings associations, Federal branches and Federal agencies of foreign banks, and their respective operating subsidiaries (together, “national banks and Federal savings associations”), either directly or through loans that they purchase or make through intermediaries, in predatory or abusive residential mortgage lending practices that are injurious to their respective customers and that expose the national bank or Federal savings association to credit, legal, compliance, and other risks. The Guidelines focus on the substance of activities and practices, not the creation of policies. The Guidelines are enforceable under Section 39 in accordance with the procedures prescribed by the regulations in 12 CFR part 30. ii. As the OCC has previously indicated in guidance to national banks and in rulemaking proceedings (OCC Advisory Letters 2003-2 and 2003-3 (Feb. 21, 2003)), many of the abusive practices commonly associated with predatory mortgage lending, such as loan flipping and equity stripping, will involve conduct that likely violates the Federal Trade Commission Act's (FTC Act) prohibition against unfair or deceptive acts or practices. 15 U.S.C. 45. In addition, loans that involve violations of the FTC Act, or mortgage loans based predominantly on the foreclosure or liquidation value of the borrower's collateral without regard to the borrower's ability to repay the loan according to its terms, will involve violations of OCC regulations governing real estate lending activities, 12 CFR 34.3 (Lending Rules). iii. In addition, national banks, Federal savings associations, and their respective operating subsidiaries must comply with the requirements and Guidelines affecting appraisals of residential mortgage loans and appraiser independence. 12 CFR part 34, subpart C, and the Interagency Appraisal and Evaluation Guidelines (OCC Bulletin 2010-42 (December 10, 2010). For example, engaging in a practice of influencing the independent judgment of an appraiser with respect to a valuation of real estate that is to be security for a residential mortgage loan would violate applicable standards. iv. Targeting inappropriate credit products and unfair loan terms to certain borrowers also may entail conduct that violates the FTC Act, as well as the Equal Credit Opportunity Act (ECOA) and the Fair Housing Act (FHA). 15 U.S.C. 1691 et seq. et seq. v. OCC regulations also prohibit national banks and their operating subsidiaries from providing lump sum, single premium fees for debt cancellation contracts and debt suspension agreements in connection with residential mortgage loans. 12 CFR 37.3(c)(2). Some lending practices and loan terms, including financing single premium credit insurance and the use of mandatory arbitration clauses, also may significantly impair the eligibility of a residential mortgage loan for purchase in the secondary market. vi. Finally, OCC regulations and supervisory guidance on fiduciary activities and asset management address the need for national banks and Federal savings associations to perform due diligence and exercise appropriate control with regard to trustee activities. See A. Scope. B. Preservation of Existing Authority. C. Relationship to Other Legal Requirements. D. Definitions. 1. Except as modified in these Guidelines, or unless the context otherwise requires, the terms used in these Guidelines have the same meanings as set forth in sections 3 and 39 of the Federal Deposit Insurance Act, 12 U.S.C. 1813 and 1831p-1. 2. For purposes of these Guidelines, the following definitions apply: a. Residential mortgage loan b. National bank or Federal savings association II. Standards for Residential Mortgage Lending Practices A. General. B. Objectives. 1. Enable the national bank or Federal savings association to effectively manage the credit, legal, compliance, and other risks associated with the bank's or savings association's consumer residential mortgage lending activities. 2. Effectively prevent the national bank or Federal savings association from becoming engaged in abusive, predatory, unfair, or deceptive practices, directly, indirectly through mortgage brokers or other intermediaries, or through purchased loans. III. Implementation of Residential Mortgage Lending Standards A. Avoidance of Particular Loan Terms, Conditions, and Features. 1. Equity Stripping and Fee Packing. 2. Loan Flipping. 3. Refinancing of Special Mortgages. 4. Encouragement of Default. B. Prudent Consideration of Certain Loan Terms, Conditions and Features. 1. Financing single premium credit life, disability or unemployment insurance. 2. Negative amortization, involving a payment schedule in which regular periodic payments cause the principal balance to increase. 3. Balloon payments in short-term transactions. 4. Prepayment penalties that are not limited to the early years of the loan, particularly in subprime loans. 5. Interest rate increases upon default at a level not commensurate with risk mitigation. 6. Call provisions permitting the national bank or Federal savings association to accelerate payment of the loan under circumstances other than the borrower's default under the credit agreement or to mitigate the bank's or savings association's exposure to loss. 7. Absence of an appropriate assessment and documentation of the consumer's ability to repay the loan in accordance with its terms, commensurate with the type of loan, as required by appendix A of this part. 8. Mandatory arbitration clauses or agreements, particularly if the eligibility of the loan for purchase in the secondary market is thereby impaired. 9. Pricing terms that result in the loan's being subject to the provisions of the Home Ownership and Equity Protection Act. 15 U.S.C. 1639 et seq. 10. Original principal balance of the loan in excess of appraised value. 11. Payment schedules that consolidate more than two periodic payments and pay them in advance from the loan proceeds. 12. Payments to home improvement contractors under a home improvement contract from the proceeds of a residential mortgage loan other than by an instrument payable to the consumer, jointly to the consumer and the contractor, or through an independent third party escrow agent. C. Enhanced Care to Avoid Abusive Loan Terms, Conditions, and Features in Certain Mortgages. D. Avoidance of Consumer Misunderstanding. E. Purchased and Brokered Loans. 1. Criteria for entering into and continuing relationships with intermediaries and originators, including due diligence requirements. 2. Underwriting and appraisal requirements. 3. Standards related to total loan compensation and total compensation of intermediaries, including maximum rates, points, and other charges, and the use of overages and yield-spread premiums, structured to avoid providing an incentive to originate loans with predatory or abusive characteristics. 4. Requirements for agreements with intermediaries and originators, including with respect to risks identified in the due diligence process, compliance with appropriate national bank or Federal savings association policies, procedures and practices and with applicable law (including remedies for failure to comply), protection of the national bank or Federal savings association against risk, and termination procedures. 5. Loan documentation procedures, management information systems, quality control reviews, and other methods through which the national bank or Federal savings association will verify compliance with agreements, bank or savings association policies, and applicable laws, and otherwise retain appropriate oversight of mortgage origination functions, including loan sourcing, underwriting, and loan closings. 6. Criteria and procedures for the national bank or Federal savings association to take appropriate corrective action, including modification of loan terms and termination of the relationship with the intermediary or originator in question. F. Monitoring and Corrective Action. [70 FR 6332, Feb. 7, 2005, as amended at 79 FR 54544, Sept. 11, 2014; 91 FR 18293, Apr. 10, 2026] Appendix D to Part 30—OCC Guidelines Establishing Heightened Standards for Certain Large Insured National Banks, Insured Federal Savings Associations, and Insured Federal Branches Table of Contents I. Introduction A. Scope B. Compliance Date C. Reservation of Authority D. Preservation of Existing Authority E. Definitions II. Standards For Risk Governance Framework A. Risk Governance Framework B. Scope of Risk Governance Framework C. Roles and Responsibilities 1. Role and Responsibilities of Front Line Units 2. Role and Responsibilities of Independent Risk Management 3. Role and Responsibilities of Internal Audit D. Strategic Plan E. Risk Appetite Statement F. Concentration and Front Line Unit Risk Limits G. Risk Appetite Review, Monitoring, and Communication Processes H. Processes Governing Risk Limit Breaches I. Concentration Risk Management J. Risk Data Aggregation and Reporting K. Relationship of Risk Appetite Statement, Concentration Risk Limits, and Front Line Unit Risk Limits to Other Processes L. Talent Management Processes M. Compensation and Performance Management Programs III. Standards for Board of Directors A. Require an Effective Risk Governance Framework B. Provide Active Oversight of Management C. Exercise Independent Judgment D. Include Independent Directors E. Provide Ongoing Training to All Directors F. Self-Assessments I. Introduction 1. The OCC expects a covered bank, as that term is defined in paragraph I.E. to establish and implement a risk governance framework to manage and control the covered bank's risk-taking activities. 2. This appendix establishes minimum standards for the design and implementation of a covered bank's risk governance framework and minimum standards for the covered bank's board of directors in providing oversight to the framework's design and implementation (Guidelines). These standards are in addition to any other applicable requirements in law or regulation. 3. A covered bank may use its parent company's risk governance framework in its entirety, without modification, if the framework meets these minimum standards, the risk profiles of the parent company and the covered bank are substantially the same as set forth in paragraph I.4. of these Guidelines, and the covered bank has demonstrated through a documented assessment that its risk profile and its parent company's risk profile are substantially the same. The assessment should be conducted at least annually, in conjunction with the review and update of the risk governance framework performed by independent risk management, as set forth in paragraph II.A. of these Guidelines. 4. A parent company's and covered bank's risk profiles are substantially the same if, as reported on the covered bank's Federal Financial Institutions Examination Council Consolidated Reports of Condition and Income (Call Reports) for the four most recent consecutive quarters, the covered bank's average total consolidated assets, as calculated according to paragraph I.A. of these Guidelines, represent 95 percent or more of the parent company's average total consolidated assets. 1 1 5. Subject to paragraph I.6. of these Guidelines, a covered bank should establish its own risk governance framework when the parent company's and covered bank's risk profiles are not substantially the same. The covered bank's framework should ensure that the covered bank's risk profile is easily distinguished and separate from that of its parent for risk management and supervisory reporting purposes and that the safety and soundness of the covered bank is not jeopardized by decisions made by the parent company's board of directors and management. 6. When the parent company's and covered bank's risk profiles are not substantially the same, a covered bank may, in consultation with the OCC, incorporate or rely on components of its parent company's risk governance framework when developing its own risk governance framework to the extent those components are consistent with the objectives of these Guidelines. A. Scope These Guidelines apply to any bank, as that term is defined in paragraph I.E. of these Guidelines, with average total consolidated assets equal to or greater than $50 billion. In addition, these Guidelines apply to any bank with average total consolidated assets less than $50 billion if that institution's parent company controls at least one covered bank. For a covered bank, average total consolidated assets means the average of the covered bank's total consolidated assets, as reported on the covered bank's Call Reports, for the four most recent consecutive quarters. B. Compliance Date 1. Initial compliance. (a) A covered bank with average total consolidated assets, as calculated according to paragraph I.A. of these Guidelines, equal to or greater than $750 billion as of November 10, 2014 should comply with these Guidelines on November 10, 2014; (b) A covered bank with average total consolidated assets, as calculated according to paragraph I.A. of these Guidelines, equal to or greater than $100 billion but less than $750 billion as of November 10, 2014 should comply with these Guidelines within six months from November 10, 2014; (c) A covered bank with average total consolidated assets, as calculated according to paragraph I.A. of these Guidelines, equal to or greater than $50 billion but less than $100 billion as of November 10, 2014 should comply with these Guidelines within 18 months from November 10, 2014; (d) A covered bank with average total consolidated assets, as calculated according to paragraph I.A. of these Guidelines, less than $50 billion that is a covered bank because that bank's parent company controls at least one other covered bank as of November 10, 2014 should comply with these Guidelines on the date that such other covered bank should comply; and (e) A covered bank that does not come within the scope of these Guidelines on November 10, 2014, but subsequently becomes subject to the Guidelines because average total consolidated assets, as calculated according to paragraph I.A. of these Guidelines, are equal to or greater than $50 billion after November 10, 2014, should comply with these Guidelines within 18 months from the as-of date of the most recent Call Report used in the calculation of the average. C. Reservation of Authority 1. The OCC reserves the authority to apply these Guidelines, in whole or in part, to a bank that has average total consolidated assets less than $50 billion, if the OCC determines such bank's operations are highly complex or otherwise present a heightened risk as to warrant the application of these Guidelines; 2. The OCC reserves the authority, for each covered bank, to extend the time for compliance with these Guidelines or modify these Guidelines; or 3. The OCC reserves the authority to determine that compliance with these Guidelines should no longer be required for a covered bank. The OCC would generally make the determination under this paragraph I.C.3. if a covered bank's operations are no longer highly complex or no longer present a heightened risk. In determining whether a covered bank's operations are highly complex or present a heightened risk, the OCC will consider the following factors: Complexity of products and services, risk profile, and scope of operations. 4. When exercising the authority in this paragraph I.C., the OCC will apply notice and response procedures, when appropriate, in the same manner and to the same extent as the notice and response procedures in 12 CFR 3.404. D. Preservation of Existing Authority Neither section 39 of the Federal Deposit Insurance Act (12 U.S.C. 1831p-1) nor these Guidelines in any way limits the authority of the OCC to address unsafe or unsound practices or conditions or other violations of law. The OCC may take action under section 39 and these Guidelines independently of, in conjunction with, or in addition to any other enforcement action available to the OCC. E. Definitions 1. Bank 2. Chief Audit Executive 3. Chief Risk Executive 4. Control. controls (a) Owns, controls, or holds with power to vote 25 percent or more of a class of voting securities of the covered bank; or (b) Consolidates the covered bank for financial reporting purposes. 5. Covered bank (a) With average total consolidated assets, as calculated according to paragraph I.A. of these Guidelines, equal to or greater than $50 billion; (b) With average total consolidated assets less than $50 billion if that bank's parent company controls at least one covered bank; or (c) With average total consolidated assets less than $50 billion, if the OCC determines such bank's operations are highly complex or otherwise present a heightened risk as to warrant the application of these Guidelines pursuant to paragraph I.C. of these Guidelines. 6. Front Line Unit. front line unit (i) Engages in activities designed to generate revenue or reduce expenses for the parent company or covered bank; (ii) Provides operational support or servicing to any organizational unit or function within the covered bank for the delivery of products or services to customers; or (iii) Provides technology services to any organizational unit or function covered by these Guidelines. (b) Front line unit 7. Independent risk management (a) The board of directors or the board's risk committee reviews and approves the risk governance framework; (b) Each Chief Risk Executive has unrestricted access to the board of directors and its committees to address risks and issues identified through independent risk management's activities; (c) The board of directors or its risk committee approves all decisions regarding the appointment or removal of the Chief Risk Executive(s) and approves the annual compensation and salary adjustment of the Chief Risk Executive(s); and (d) No front line unit executive oversees any independent risk management unit. 8. Internal audit (a) The Chief Audit Executive has unrestricted access to the board's audit committee to address risks and issues identified through internal audit's activities; (b) The audit committee reviews and approves internal audit's overall charter and audit plans; (c) The audit committee approves all decisions regarding the appointment or removal and annual compensation and salary adjustment of the Chief Audit Executive; (d) The audit committee or the Chief Executive Officer oversees the Chief Audit Executive's administrative activities; and (e) No front line unit executive oversees internal audit. 9. Parent company 10. Risk appetite 11. Risk profile II. Standards for Risk Governance Framework A. Risk Governance Framework. B. Scope of Risk Governance Framework. C. Roles and Responsibilities. 2 2 e.g. 1. Role and Responsibilities of Front Line Units. (a) Assess, on an ongoing basis, the material risks associated with its activities and use such risk assessments as the basis for fulfilling its responsibilities under paragraphs II.C.1.(b) and (c) of these Guidelines and for determining if actions need to be taken to strengthen risk management or reduce risk given changes in the unit's risk profile or other conditions; (b) Establish and adhere to a set of written policies that include front line unit risk limits as discussed in paragraph II.F. of these Guidelines. Such policies should ensure risks associated with the front line unit's activities are effectively identified, measured, monitored, and controlled, consistent with the covered bank's risk appetite statement, concentration risk limits, and all policies established within the risk governance framework under paragraphs II.C.2.(c) and II.G. through K. of these Guidelines; (c) Establish and adhere to procedures and processes, as necessary, to maintain compliance with the policies described in paragraph II.C.1.(b) of these Guidelines; (d) Adhere to all applicable policies, procedures, and processes established by independent risk management; (e) Develop, attract, and retain talent and maintain staffing levels required to carry out the unit's role and responsibilities effectively, as set forth in paragraphs II.C.1.(a) through (d) of these Guidelines; (f) Establish and adhere to talent management processes that comply with paragraph II.L. of these Guidelines; and (g) Establish and adhere to compensation and performance management programs that comply with paragraph II.M. of these Guidelines. 2. Role and Responsibilities of Independent Risk Management. (a) Take primary responsibility and be held accountable by the Chief Executive Officer and the board of directors for designing a comprehensive written risk governance framework that meets these Guidelines and is commensurate with the size, complexity, and risk profile of the covered bank; (b) Identify and assess, on an ongoing basis, the covered bank's material aggregate risks and use such risk assessments as the basis for fulfilling its responsibilities under paragraphs II.C.2.(c) and (d) of these Guidelines and for determining if actions need to be taken to strengthen risk management or reduce risk given changes in the covered bank's risk profile or other conditions; (c) Establish and adhere to enterprise policies that include concentration risk limits. Such policies should state how aggregate risks within the covered bank are effectively identified, measured, monitored, and controlled, consistent with the covered bank's risk appetite statement and all policies and processes established within the risk governance framework under paragraphs II.G. through K. of these Guidelines; (d) Establish and adhere to procedures and processes, as necessary, to ensure compliance with the policies described in paragraph II.C.2.(c) of these Guidelines; (e) Identify and communicate to the Chief Executive Officer and the board of directors or the board's risk committee: (i) Material risks and significant instances where independent risk management's assessment of risk differs from that of a front line unit; and (ii) Significant instances where a front line unit is not adhering to the risk governance framework, including instances when front line units do not meet the standards set forth in paragraph II.C.1. of these Guidelines; (f) Identify and communicate to the board of directors or the board's risk committee: (i) Material risks and significant instances where independent risk management's assessment of risk differs from the Chief Executive Officer; and (ii) Significant instances where the Chief Executive Officer is not adhering to, or holding front line units accountable for adhering to, the risk governance framework; (g) Develop, attract, and retain talent and maintain staffing levels required to carry out its role and responsibilities effectively, as set forth in paragraphs II.C.2.(a) through (f) of these Guidelines; (h) Establish and adhere to talent management processes that comply with paragraph II.L. of these Guidelines; and (i) Establish and adhere to compensation and performance management programs that comply with paragraph II.M. of these Guidelines. 3. Role and Responsibilities of Internal Audit. (a) Maintain a complete and current inventory of all of the covered bank's material processes, product lines, services, and functions, and assess the risks, including emerging risks, associated with each, which collectively provide a basis for the audit plan described in paragraph II.C.3.(b) of these Guidelines; (b) Establish and adhere to an audit plan that is periodically reviewed and updated that takes into account the covered bank's risk profile, emerging risks, and issues, and establishes the frequency with which activities should be audited. The audit plan should require internal audit to evaluate the adequacy of and compliance with policies, procedures, and processes established by front line units and independent risk management under the risk governance framework. Significant changes to the audit plan should be communicated to the board's audit committee; (c) Report in writing, conclusions and material issues and recommendations from audit work carried out under the audit plan described in paragraph II.C.3.(b) of these Guidelines to the board's audit committee. Internal audit's reports to the audit committee should also identify the root cause of any material issues and include: (i) A determination of whether the root cause creates an issue that has an impact on one organizational unit or multiple organizational units within the covered bank; and (ii) A determination of the effectiveness of front line units and independent risk management in identifying and resolving issues in a timely manner; (d) Establish and adhere to processes for independently assessing the design and ongoing effectiveness of the risk governance framework on at least an annual basis. The independent assessment should include a conclusion on the covered bank's compliance with the standards set forth in these Guidelines; 3 3 (e) Identify and communicate to the board's audit committee significant instances where front line units or independent risk management are not adhering to the risk governance framework; (f) Establish a quality assurance program that ensures internal audit's policies, procedures, and processes comply with applicable regulatory and industry guidance, are appropriate for the size, complexity, and risk profile of the covered bank, are updated to reflect changes to internal and external risk factors, emerging risks, and improvements in industry internal audit practices, and are consistently followed; (g) Develop, attract, and retain talent and maintain staffing levels required to effectively carry out its role and responsibilities, as set forth in paragraphs II.C.3.(a) through (f) of these Guidelines; (h) Establish and adhere to talent management processes that comply with paragraph II.L. of these Guidelines; and (i) Establish and adhere to compensation and performance management programs that comply with paragraph II.M. of these Guidelines. D. Strategic Plan. 1. Contain a comprehensive assessment of risks that currently have an impact on the covered bank or that could have an impact on the covered bank during the period covered by the strategic plan; 2. Articulate an overall mission statement and strategic objectives for the covered bank, and include an explanation of how the covered bank will achieve those objectives; 3. Include an explanation of how the covered bank will update, as necessary, the risk governance framework to account for changes in the covered bank's risk profile projected under the strategic plan; and 4. Be reviewed, updated, and approved, as necessary, due to changes in the covered bank's risk profile or operating environment that were not contemplated when the strategic plan was developed. E. Risk Appetite Statement. 4 4 F. Concentration and Front Line Unit Risk Limits. G. Risk Appetite Review, Monitoring, and Communication Processes. 5 5 1. Review and approval of the risk appetite statement by the board of directors or the board's risk committee at least annually or more frequently, as necessary, based on the size and volatility of risks and any material changes in the covered bank's business model, strategy, risk profile, or market conditions; 2. Initial communication and ongoing reinforcement of the covered bank's risk appetite statement throughout the covered bank in a manner that causes all employees to align their risk-taking decisions with applicable aspects of the risk appetite statement; 3. Monitoring by independent risk management of the covered bank's risk profile relative to its risk appetite and compliance with concentration risk limits and reporting on such monitoring to the board of directors or the board's risk committee at least quarterly; 4. Monitoring by front line units of compliance with their respective risk limits and reporting to independent risk management at least quarterly; and 5. When necessary due to the level and type of risk, monitoring by independent risk management of front line units' compliance with front line unit risk limits, ongoing communication with front line units regarding adherence to these limits, and reporting of any concerns to the Chief Executive Officer and the board of directors or the board's risk committee, as set forth in paragraphs II.C.2.(e) and (f) of these Guidelines, all at least quarterly. H. Processes Governing Risk Limit Breaches. 1. Identify breaches of the risk appetite statement, concentration risk limits, and front line unit risk limits; 2. Distinguish breaches based on the severity of their impact on the covered bank; 3. Establish protocols for when and how to inform the board of directors, front line unit management, independent risk management, internal audit, and the OCC of a risk limit breach that takes into account the severity of the breach and its impact on the covered bank; 4. Include in the protocols established in paragraph II.H.3. of these Guidelines the requirement to provide a written description of how a breach will be, or has been, resolved; and 5. Establish accountability for reporting and resolving breaches that include consequences for risk limit breaches that take into account the magnitude, frequency, and recurrence of breaches. I. Concentration Risk Management. J. Risk Data Aggregation and Reporting. 1. The design, implementation, and maintenance of a data architecture and information technology infrastructure that support the covered bank's risk aggregation and reporting needs during normal times and during times of stress; 2. The capturing and aggregating of risk data and reporting of material risks, concentrations, and emerging risks in a timely manner to the board of directors and the OCC; and 3. The distribution of risk reports to all relevant parties at a frequency that meets their needs for decision-making purposes. K. Relationship of Risk Appetite Statement, Concentration Risk Limits, and Front Line Unit Risk Limits to Other Processes. 1. Strategic and annual operating plans; 2. Capital stress testing and planning processes; 3. Liquidity stress testing and planning processes; 4. Product and service risk management processes, including those for approving new and modified products and services; 5. Decisions regarding acquisitions and divestitures; and 6. Compensation and performance management programs. L. Talent Management Processes. 1. Appoint a Chief Executive Officer and appoint or approve the appointment of a Chief Audit Executive and one or more Chief Risk Executives with the skills and abilities to carry out their roles and responsibilities within the risk governance framework; 2. Review and approve a written talent management program that provides for development, recruitment, and succession planning regarding the individuals described in paragraph II.L.1. of these Guidelines, their direct reports, and other potential successors; and 3. Require management to assign individuals specific responsibilities within the talent management program, and hold those individuals accountable for the program's effectiveness. M. Compensation and Performance Management Programs. 1. Ensure the Chief Executive Officer, front line units, independent risk management, and internal audit implement and adhere to an effective risk governance framework; 2. Ensure front line unit compensation plans and decisions appropriately consider the level and severity of issues and concerns identified by independent risk management and internal audit, as well as the timeliness of corrective action to resolve such issues and concerns; 3. Attract and retain the talent needed to design, implement, and maintain an effective risk governance framework; and 4. Prohibit any incentive-based payment arrangement, or any feature of any such arrangement, that encourages inappropriate risks by providing excessive compensation or that could lead to material financial loss. III. Standards for Board of Directors A. Require an Effective Risk Governance Framework. B. Provide Active Oversight of Management. C. Exercise Independent Judgment. D. Include Independent Directors. 6 6 1. Should not be an officer or employee of the parent company or covered bank and has not been an officer or employee of the parent company or covered bank during the previous three years; 2. Should not be a member of the immediate family, as defined in § 225.41(b)(3) of the Board of Governors of the Federal Reserve System's Regulation Y (12 CFR 225.41(b)(3)), of a person who is, or has been within the last three years, an executive officer of the parent company or covered bank, as defined in § 215.2(e)(1) of Regulation O (12 CFR 215.2(e)(1)); and 3. Should qualify as an independent director under the listing standards of a national securities exchange, as demonstrated to the satisfaction of the OCC. E. Provide Ongoing Training to All Directors. 1. Complex products, services, lines of business, and risks that have a significant impact on the covered bank; 2. Laws, regulations, and supervisory requirements applicable to the covered bank; and 3. Other topics identified by the board of directors. F. Self-Assessments. [79 FR 54545, Sept. 11, 2014, as amended at 91 FR 18293, Apr. 10, 2026]