5 U.S.C. § 321 — Definitions

In this subchapter: (1) Agency.— The term “ agency ” has the meaning given that term in section 3502 of title 44 . (2) Director.— The term “ Director ” means the Director of the Office of Management and Budget . (3) Government service delivery.— The term “ Government service delivery ” means any action by an agency related to providing a benefit or service to an individual, business, or organization (such as a grantee or State, local, or Tribal entity), including any such action of a contractor or nonprofit organization acting on behalf of the agency or administering a federally-funded program. (4) Government service delivery channel.— The term “ Government service delivery channel ” means the format or medium of an interaction or transaction with the Federal Government, including in-person, through the mail, through a digital service, by telephone, through a contact center, on a website, through outreach and communication, and through collaboration with a third party, or through other ways in which an individual or entity significantly interacts with the Federal Government. (5) High impact service provider.— The term “ high impact service provider ” means an agency program identified by the Director due to the scale and impact of the public-facing services of the program. (Added Pub. L. 118–231, § 2(a) , Jan. 4, 2025 , 138 Stat. 2829 .)

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