REQUEST FOR EXPRESSIONS OF INTEREST
(CONSULTING SERVICES - FIRMS SELECTION)
India
Tamil Nadu Housing and Habitat Development Project
Loan No./Credit No./ Grant No.: 9094-IN
Assignment Title
: Procurement of System Integrator (SI) for Services to Design, Develop, Implement and Maintain e-Governance System for Tamil Nadu Urban Habitat Development Board
Reference No
:
IN-TNSCB-402241-CS-QCBS
Tamil Nadu Urban Habitat Development Board (TNUHDB) is implementing the Tamil Nadu Housing and Habitat Development Project financed by the World Bank and intends to apply part of the proceeds for consulting services.
Objective and Scope of Work:
TNUHDB intends to hire a Consulting firm (System Integrator) to design, develop, implement, operate, and maintain an Integrated Enterprise Resource Planning (ERP) and digital solution for TNUHDB to enhance the operations and transform the service delivery to its stakeholders while realizing the vision of "a slum free city and upliftment of the urban poor and habitation".
The detailed scope of work of the consultancy services is indicated in TOR (Copy as attached)
Also the detailed Terms of Reference (TOR) for the assignment can be found at the following website:www.tnuhdb.tn.gov.in .
Duration of Assignment
The duration of the assignment for building the ERP is (12 months + 2 months for stabilization) and a period of 36 months operation & Maintenance from the date of commissioning of ERP.
The Tamil Nadu Urban Habitat Development Board, Government of Tamil Nadu now invites eligible consulting firms ("Consultants") to indicate their Expression of interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services.
The short-listing criteria are
in the Table below.
The lists of documents regarding the Eligibility Criteria of the firm to be submitted along with the Expressions of Interest are in the Table below:
S. No
Eligibility Criteria
Supporting documents for fulfilling the Eligibility Criteria
1
The Firm should be a company registered under the provisions of the Indian Companies Act, 1956/2013 or a partnership firm registered under the Indian Partnership Act1932 or the Limited Liability Partnerships Act, 2008.
(Applicable for Indian firms). For firms registered outside India, onus will be to demonstrate that the legal structure of the firm complies with internationally accepted good practices and the Indian provisions mentioned above.
Firm should have GST registration. (Applicable for Indian firms)
Firm should have been operational for the last 10 (Ten) years.
Copy of Certificate of Incorporation or Copy of LLP firm registration certificate, as applicable.
Copy of Goods and Services Tax (GST) certificate with GST registration number (GSTIN)
Copy of PAN Card(Applicable for Indian firms)
In addition, for JV Partner bids
• The Signed JV Partner Agreement clearly stating:
− Roles and responsibilities of each member
− The Lead Firm shall have maximum Stake in the JV Partner
− The Lead Firm shall be responsible and jointly & severally liable under this RFP Terms for:
The delivery of products & services
Successful completion of this entire Project
Compliance with the SLAs
• Authorization by authorized signatories of JV Partner members authorizing the Lead Firm to bid on their behalf for this RFP
2
The Firm (JV Partner) should be certified in all.
CMMI Level 3 or above
ISO 9001:2008 or above - for Quality Process
ISO 20000:2011 or above for IT Service Management
ISO 27001:2005 or above for Information Security Management System
Copy of the requisite certificates should be enclosed.
3
Board resolution / Power of attorney in favour of authorised signatory
Copy of Power of attorney with appropriate supporting documents
Power of attorney in favour of the lead member
In case of JV Partner, the members shall submit a power of attorney in favour of the lead member.
4
The Firm should have a positive net worth in each of last three (3) financial years (FY 2020-2021, FY 2021-2022, FY 2022-2023)
Certificate from the Statutory Auditor clearly stating the net worth
5
The Firm should have an average annual turnover of Rs.60Crore and above, in each of the last three (2020—21, 2021-22& 2022-23) audited financial years.
Financial turnover Statement from CA along with Profit & Loss statements
Certificate from the statutory auditor clearly stating the total turnover.
6
The Firm shall have local office in Chennai.
If Firm does not have a local office in Chennai, an Undertaking is required indicating willingness to open a local office in Chennai within 30 days of signing of the contract.
Copy of the Proof/Rental Agreement & GST be submitted along with office Pictures.
Undertaking letter
.
7
The Firm should have the project experience of development, implementation and maintenance of a workflow-based ERP/IT applications and portal implemented/ongoing in public or private sector in India over the last seven (7) years, indicating the works completed with their value and percentage of work completion along with the total contract value if on-going works. This excludes the cost of procurement, deployment, and maintenance of infrastructure.
At least one (1) such project of value more than INR 10 Crore
At least two (2) such projects each of value more than INR 5 Crore
At least five (5) such projects each of value more than INR 2 Crore
Copy of work order and Completion certificate(s) from the client (Completed or Ongoing)
and
Certification by Statutory Auditor or independent auditor (Completed with Value & other relevant parameters)
Note:
Copy of work order or contract agreement or client certificate or auditor certificate /statements should clearly mention the scope, project value and other relevant particulars for evaluation
8
The Firm should not be under a declaration of in-eligibility for corrupt, fraudulent or any other unethical business practices and should not be debarred or blacklisted by World Bank.
Undertaking on company's letter head signed by company’s authorized signatory
9
The Firm should have financial capability to handle the services by mobilizing Rs.25 lakhs per month in advance to disburse payment to the resources deployed for at least Two months (Rs. 50 Lakhs) without awaiting payment from TNUHDB.
Any Scheduled Banker’s certificate to this effect to be produced/ Declaration
10
The Firm should have the experience in documents digitization of at least 50 lakh pages during the last seven (7) years.
Scope of Work Document along with the detailed agreement copy.
and
Certificate(s) from the client related to Document Digitalization (Completed or phase completed)
and
Certification by Statutory Auditor or independent auditor (Completed or phase completed with Value & other relevant parameters)
Note:- Copy of work order or contract agreement or client certificate or auditor certificate /statements should clearly mention the scope, project value and other relevant particulars for evaluation.
11
The Firm should have the experience in IT projects establishing Data Centre or Disaster Recovery Centre with facility management services of comparable scope and magnitude during the last seven (7) years from the date of submission of bid.
Copy of work order
and
Completion certificate(s) from the client (Completed or phase completed)
and
Certification by Statutory Auditor or independent auditor (Completed with Value & other relevant parameters)
Note:- Copy of work order or contract agreement or client certificate or auditor certificate /statements should clearly mention the scope, project value and other relevant particulars for evaluation.
12
The Firm should have the experience in IT projects (completed) including setting up Local Area Network (LAN) infrastructure during the last seven (7) years from the date of submission of bid
Copy of work order
and
Completion certificate(s) from the client (Completed)
and
Certification by Statutory Auditor or independent auditor (Completed with Value & other relevant parameters)
Note:- Copy of work order or contract agreement or client certificate or auditor certificate /statements should clearly mention the scope, project value and other relevant particulars for evaluation
Note : Firms submitting documentation which are not in Indian rupees (contracts, work orders, certificates, etc.), in their EOIs, conversion of the local currency into Indian Rupees should be done to facilitate review of REOI using currency conversion rate of the date of advertisement of the REOI.
The Firm must provide the following additional details also:
Name, address, e-mail, telephone along with a note on the ownership, organizational structure, and core business area of the consulting firm.
A short write-up on technical and managerial capability of the firm for undertaking the assignment but without submission of individual key experts’ bio data.
Note: Key Experts will not be evaluated at the short-listing stage of EoI.
Consultant firm may submit other documents considered important, which are not listed above, to justify general qualifications and qualifications relevant to the assignment.
The attention of interested Consultants is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank’s prevailing "Procurement Regulations for IPF Borrowers" July 2016,("Procurement Regulations") as amended 20 November 2020, setting forth the World Bank’s policy on conflict of interest.
Consultants may associate with other firms to enhance their qualifications but should indicate clearly whether the association is in the form of a JV Partner and/or a sub-consultancy. In the case of a JV Partner, all the partners in the JV Partner shall be jointly and severally liable for the entire contract, if selected.
As per the Government of Tamil Nadu directions, all procurement activities should be processed through Government e-Procurement portal www.tntenders.gov.in.
The preferred Consulting firm will be selected in accordance with the Quality and Cost Based Selection (QCBS) method set out in the Procurement Regulations of World Bank.
Further information can be obtained at the address below during office hours i.e.10:00 AM to 5:45 PM. (Except holidays)
Expressions of interest must be delivered through e procurement portal on or before 12.02.2024 up to 11.00
AM Indian Standard Time .
Attention
:
Superintending Engineer,
Project Monitoring Unit - World Bank Project
Tamil Nadu Urban Habitat Development Board,
No.5, Kamarajar Salai,
Chennai - 600 005,
Tamil Nadu, India,
E-mail: [email protected]
TERMS OF REFERENCE
Terms of Reference for Selection of System Integrator (SI) for Implementation of Enterprise Resource Planning (ERP) and Digital Platform for TNUHDB
January 2024
Table of Contents
Background. 5
Objective. 5
Overview of Scope of Work for System Integrator 5
1. Firm Capability. 10
2. Team Compositions. 11
2.1. Implementation team composition. 11
2.2. Operation & maintenance (Data Centre) support team.. 17
3. Capacity-building program.. 23
4. Project deliverables / Timeline / Payment schedule. 24
5. Compliance to Standards. 25
5.1. Adherence to Open-Source Standard. 25
5.2. Compliance with Government standards & policies. 25
5.3. Compliance with Industry Standards. 25
5.4. Single-Sign On. 26
5.5. Support for PKI based Authentication and Authorization. 26
5.6. Interoperability Standards. 26
5.7. Scalability. 26
5.8. Security. 26
5.9. Application Architecture. 29
5.10. Proposed Application Architecture. 30
5.11. High Level Design (HLD) 30
5.12. Detailed (Low Level) Design (LLD) 30
5.13. Test Plan. 30
5.14. Specification. 30
5.15. Non-Functional Requirements. 31
6. Data, local services, personnel, and facilities to be provided by the Borrower 34
7. Operation and maintenance. 35
8. Institutional and organization arrangements. 35
8.1. Project Stakeholders. 35
8.2. Project Governance Structure. 35
8.3. Communication Protocols 36
8.4. Progress Reports/ Reports/Notes. 36
8.5. Communication medium.. 37
8.6. Submission of Work Outputs. 37
8.7. Quality Assurance Plan. 37
8.8. Change management and risk management 37
9. Commencement Date. 37
10. Period of Contract 37
11. Reporting arrangement 38
Annexure I - Solution / Implementation Approach. 39
Annexure II- Track 1: Application design, development, and implementation. 40
1. Scope of Application Development 40
2. Administration - User Management, Workflow management, Audit-Trail 50
3. Mobile application. 51
4. Design, Develop and Implement the TNUHDB Information Portal 53
5. Design and Development of Mobile Application. 54
6. System Architecture. 55
7. Internet and Intranet Enabled. 57
8. Graphical User Interface. 57
9. Workflow Integration Approach. 58
10. Installation/ Upgrade/ Enhancement 59
11. Scalability . 59
12. Security. 60
13. System Control and Audit 63
14. Data Backup/ Data Archival/ Restore. 64
15. Database. 64
16. Enterprise Monitoring System (EMS) 65
17. Operations. 73
18. Stages of Application Development 74
Annexure III - Track 2: Data digitalization. 79
1. Documents scanning and digitalization requirements. 79
Annexure IV - Track 3: IT Infrastructure procurement, supply, Installation, and bandwidth for the project 83
1. IT Infrastructure Requirements. 83
2. IT infrastructure deployment plan. 85
3. Cloud Hosting. 86
4. Local Area Network. 89
5. Network Operation Centre (NOC) 90
6. Internet Infrastructure and Connectivity. 92
Annexure V - Track 4: Training and Capacity Building. 95
1. Introduction. 95
2. Training requirements. 96
3. Training Effectiveness. 98
Annexure VI- Track 5: Operations and Maintenance. 99
1. Applications Support and Maintenance. 99
2. IT Infrastructure Support and Maintenance. 101
3. Compliance to SLA. 109
Annexure VII - Governance Structure and Responsibility. 111
1. Project Leadership Team.. 111
2. Project Implementation Committee (PIC) 111
Background
Tamil Nadu Urban Habitat Development Board (TNUHDB) is implementing the Tamil Nadu Housing and Habitat Development Project (TNHHP) financed by the World Bank. TNUHDB intends to engage System Integrator (SIs) for Design, Develop, Implement an ERP and digital platform for TNUHDB board and service delivery to citizens and for Operations and maintenance of solutions.
Primary objective of TNUHDB is to provide housing for urban poor. TNUHDB services are in green field development, in-situ upgradation, and reconstruction. Housing schemes provided by TNUHDB are "In-Situ" Slum Redevelopment (ISSR), Affordable Housing in Partnership (AHP), Subsidy for Beneficiary - Led individual house construction (BLC), Promotion of Affordable Housing for weaker sections through Credit Linked Subsidy Scheme (CLSS). Under Housing for All (HFA - Urban), TNUHDB is designated as the implementing agency for AHP and BLC schemes.
Functions of TNUHDB are carried out by functional divisions namely, Technical, Administration and Establishment, Finance and Accounting. The technical division is headed by Chief Engineers (CE) and is assisted by Superintending Engineers (SE). The Secretary manages the administration and establishment division while the Financial Advisor is responsible for the finance and accounting division. The Project Management Unit (PMU) headed by the Joint Managing Director/Project Director, handles the Externally aided Project Financed by MDBs such as the World Bank (WB) and Asian Development Bank (ADB). The TNUHDB functions are distributed to the wings, and each wing is supported by sectional units and staff. TNUHDB has its Board office at Chennai and is supported by two (2) Regional Offices, four (4) Circle Offices in Chennai and one (1) Circle Office each in Madurai and Coimbatore and 21 Divisional Offices across the State.
Objective
TNUHDB intends to hire an agency (System Integrator) to design, develop, implement, operate, and maintain an Integrated Enterprise Planning (ERP) and digital solution for TNUHDB to enhance the operations and transform the service delivery to its stakeholders while realizing the vision of" a slum free city and upliftment of the urban poor and habitation".
Overview of Scope of Work for System Integrator
The scope of work envisaged for the System Integrator comprises of following key activities.
Application Design, Development, and Implementation
Cloud Hosting, IT & Network infrastructure and End user computing
Data digitization
Experience Centre and citizen kiosks setup
Help desk setup and operations
Training and capacity building
Operation and maintenance
The key activities are detailed below:
Application Design, Development, and Implementation
The scope of work will comprise development of following components:
Integrated Project Management System (PMS) for technical wing to carry out the functions of Land identification, finalization, alienation, DPR preparation, planning, works procurement, contract management and monitoring, Allotment and maintenance of tenemental schemes
Enterprise Resource Planning (ERP) System with Estate management, office administration, Accounting and Finance and Human resource management.
Employee Portal with Task dashboard, Knowledge Management System (KMS), Learning Management System (LMS), Management Information System
Citizen portal with online citizen / beneficiary services, Grievance Redressal Management, Community Development Information System, Housing need assessment survey, Documentary Repository
Enterprise Support Applications with Document Management System, Content management system, GIS mapping, Business intelligence and analytics platform & MIS Dashboard, Help desk support
Procurement and deployment of application specific support tools and software for 2D and 3D planning, designing, modelling, Structural designing and analysis of building systems, Estimation of quantities and cost analysis
Bring in the functional requirements of the ERP and digital platform of TNUHDB in the solution offering and serve the broad functions of technical wing covering workflow management, project monitoring and control, task scheduling, resource and material management, collaboration, tracking, dashboard and reporting
Designing of Integrated solution architecture for application design and development
Applications developed must support access to TNUHDB users across different locations via LAN, WAN and internet with secured connectivity and support all related protocols
Graphical user interface (GUI) must be user friendly, interactive, and efficient and have responsive design, support document uploading, indexing, referencing of scanned and digitized files in the application system and data repositories
System design must provide for seamless integration of current and new applications within its architecture with minimal impact and changes. Be fully integrated across modules and functional areas Identify the data/ services which is to be exchanged between the application and other internal/ external systems.
Apart from cross platform integration, system must be integrated with other services such as Digital signature, E-office, E-procurement & gateway services such as SMS and email.
In longer run system must address the integration requirement with various government departments such as Housing department, RERA, DTCP, Collectorate, GCC and CMWSSB etc. for exchange of information on housing projects and other functions.
Application development phases:
Design Phase - Requirement gathering, Preparation of Software Requirement Specification (SRS), High Level Design (HLD) and Low-Level Design (LLD)
Development and Testing phase - Development of modules, Testing of modules, User Acceptance Test (UAT) and Go-Live of applications
Operation and Maintenance (O&M) phase - O&M of applications for all users, Resolution of errors and bugs, change management
Cloud Hosting, IT, Network infrastructure and End user computing
Cloud Hosting:
Hosting of All Applications, Digitized Data and Users Data on Cloud Environment
Managed Storage, Network Services As required
Containerization and Orchestration Services for Container Based Deployment
High Availability & Disaster Recovery Site with Hot Standby
Provisioning of required bandwidth for seamless data flow between DC and Disaster recovery site
Implement Data backup and replication policies
Coordination with Cloud service provider for provisioning required compute, storage & network services for running the application efficiently
Provision for all Environments (development, test, staging and production) on DC and Cloud DR.
Supply, deploy & configure Enterprise Monitoring Support (EMS) tools to TNUHDB for remotely Monitoring all resources during implementation and operation & maintenance period and support the proposed hardware and software components at Cloud DC and DR. It must support configuration Management, Fault and incident Management, Asset management
Networking:
Revamping of LAN with Fiber backbone.
1 GBPS Throughput of Network for Board office
Head office to Estate and regional office connectivity over VPN
Wireless Connectivity to Users across all the offices
Security and Monitoring:
Firewalls & Intrusion prevention system for Securing the network, Internal Segmentation Based on Type of Users
Antivirus for end users and Enterprise Monitoring System for monitoring network, server & applications resources
Creating Active Directory/Domain Controller, DHCP, Contact Centre Hosting at Central Location
End user Infrastructure:
Provisioning needs-based end use compute with basic software suites such as Microsoft Office,
Special compute requitement for Engineering Division to access the 3D Drawings and editing tools
Multifunction Devices to each Wing or Division
Plotter and Large Printer at Head office as a central resource
Software Tools:
Software tools for Structural analysis, BIM, 2D & 3D CAD
Helpdesk and Contact Centre Set up Voice and Non voice Support like Chatbot, Email and Physical Submission
SMS & Email Services for Users, Citizen Kiosk for Citizens at Offices.
Data Digitization:
There are approximately 50 Lakh physical records to be digitized. Documents to be digitized include allotment orders, sale deeds, Land documents, scheme proposals and documents, applications forms, survey drawings, sketches, Layout plans, structural drawings, test reports, planning permissions, NoC’s, clearances obtained, Government orders, enumeration and survey reports.
Confidential documents of TNUHDB shall be scanned and digitalized at TNUHDB’s premise. TNUHDB shall provide the space for the same.
Non-confidential documents of TNUHDB can be scanned and digitalized at SI’s premise.
To undertake steps of digitization -
Initiation : Deployment of IT infrastructure - Scanners, cameras, printers, secure access devices, Deployment of manpower for digitization
Pre-scanning : Collection of documents (files, papers, books), pre-processing of documents, classification of records
Data entry : Generation of checklist, MIS data entry, Document status entry
Document scanning: Scanning of documents, required image correction
Post - scanning: Handover binding of books / files, Bar code generation and pasting, Quality check of scanned documents, Image enhancement, TPA quality, archival of electronic documents and backup
Indexing: Meta data entry, Indexing based on defined parameters, Handing over print-out of indexing files for Quality check
Storage upload: Upload of scanned documents and index files into the storage device in storage devices in DC/DR. Integration of scanned DB and index files with ERP and digital applications.
Training: Training to TNUHDB users and staff
Experience center and Citizen Kiosk setup
Experience center: TNUHDB intends to build an Experience Centre within Board office building for providing digital experience to various stakeholders and Citizens visiting the office. This experience centre shall elevate the digital experience of Citizens through various audio-visual content about TNUHDB and their housing schemes, completed and ongoing projects, take feedback from beneficiaries of housing schemes
To fit, establish Experience Centre with IT hardware such as video wall, projector, projector screen, sound system, tablets, printers, fire security systems and non-IT infrastructure such as civil work, interiors, furnishing. Detailed requirements of IT and Non-IT components of Experience Center are provided in the RFP.
Citizen Kiosks: TNUHDB intends to set up Citizen Service Kiosk at various Citizen Interface Points. These Citizen Kiosk would be offering various Services through interactive user interface such as application tracking, complaint or grievance registration, tracking of grievances or complaints, Information on various schemes, eligibility checking and allotment list of housing schemes. Also, services like online payment collection, online receipt generation can be offered through such Kiosks.
To consult with TNUHDB officials and design an interactive user interface for Citizen Kiosk which shall offer the listed services
SI shall procure the required hardware and house the entire system in an enclosure for outdoor deployment such as Estate offices, Citizen Service Centers, designated Scheme tenemental areas. If required Canopies can be considered
Help desk setup and operations
Helpdesk Support for various Citizen / Beneficiary Services offered by TNUHDB information Portal, Support to Citizens seeking Information about schemes and projects undergoing.
Support both Voice and Non-Voice Support system as per convenience of Citizen. Voice operations must have trained agents and ticketing tool to register and generate ticket ID. Non voice support must be able to collect grievance and complaints from web portal chat bot, Email through mobile application and physical submissions.
For voice support required components such as IP Exchange, contact centre application, Voice logger and gateways etc. must be considered
It must have helpdesk application linked with TNUHDB Portal and Mobile application to log issues online through web and mobile
Helpdesk support in multilingual - Tamil, English and have Interactive Voice Response (IVR) system for first level of call segregation
In addition to the telephone call, the SI shall also provide other two-way integrated communication channels for call logging, like portal, chat app, email, and SMS for speedy query resolution and to manage all the communications across channels in one place no matter how users contacted the helpdesk.
MIS entry of All grievances & interlink with individual performance of employees
SI should Impart trainings (on applications, IT Infrastructure, soft skills, call handling procedures and others) to Customer Service Executive and Supervisors with documentations - Help manuals, training manuals, video tutorials
Reports - Incident logs, Incidents escalated, SLA compliance/non-compliance, calls per week, month, or another period, calls for each interaction tracked by type, number of dropped calls after answering and others
Development of training material for CSEs and supervisors
Provision of Call Center application including CRM on services model
Development of standard operating procedures with call prioritization guidelines, problem security codes and escalation procedures etc. in consultation with TNUHDB
Training and Capacity Building
Provide training to stakeholders, on the usage and maintenance of TNUHDB applications like PMS, ERP, Employee and Citizen portal & mobile application, Solution System, DC, Cloud DR, LAN, FTTP Network, Helpdesk and Experience Centre.
Design a calendar of training activities, for various solution components of the TNUHDB project
The calendar designed shall identify the type of training (comprehensive competency-based training), topics to be covered and the details on trainee, trainer, and the venue
System integrator to arrange training with required infrastructure along with providing the training plan, training content & the training delivery and bear the cost for the same.
Types of Training: Administrative and Project related, Functional, Technical (Application and Infrastructure)
Operation & Maintenance:
Operate and maintain all the components of this project after Go-Live date for the period. During O&M phase, SI to ensure that service levels are monitored on continuous basis; service levels are met and are reported to TNUHDB
Application Support and Maintenance - Compliance to SLA, Annual Technology support, Application Software Maintenance, Change and version control, Impact analysis, maintenance of configuration information, Training, maintain system documentation
IT Infrastructure support and maintenance - warranty support for deployed IT infrastructure, Maintenance of IT infrastructure, management of servers, network infrastructure, experience centre, Kiosk. System administration and network monitoring, security management
The key components of the scope of work are further detailed in Annexure I
Firm Capability
System Integrators (Firm) is required to have experience, expertise and technical capability to carryout activities successfully.
The Firm must be registered in India and shall be in similar field during the last 10 years.
Firm must have prior experience of engagement in implementation of project with any Central Government / State Government or any Public Sector undertaking, within India on ERP, e -Governance, Software development projects of at least one (1) such project of value more than INR 10 Crore, two (2) such projects each of value more than INR 5 Crore and at least five (5) such projects each of value more than INR 2 Crore during the last 7 years
Have experience of large successful ERP and software Go-Live / completed project.
Have Professionally qualified full-time employees in ERP system development and maintenance.
Have local office presence in Chennai. If the Bidder is not having an Office in Chennai, a necessary undertaking letter to open the Office in Chennai within 30 days of signing the agreement should be submitted.
Have Certifications: CMMI, ISO 9001:2008, ISO 20000:2011, ISO 27001:2005
Have experience in solution design, development and maintains services for:
Enterprise Resource Planning (ERP) covering Administration, Establishment, Human resources, Accounting and Finance functions.
Project Management System with engineering and planning, contract management, works monitoring functions.
Citizen portal and online service delivery
Workflow based application.
ERP Integration with external application
Mobile application for operation functions, monitoring and service delivery
Data Centre Infrastructure Support and Maintenance Services
Cloud hosting and managed services
IT hardware and Network infrastructure design, deployment, maintenance services
IT Application Support and application Maintenance Services
Payment gateway integration or any other third-party integration services
Application performance monitoring / management
GIS mapping, user and asset management services
Data digitization, data migration services
Helpdesk and support services
Team Compositions
Implementation team composition
Position
Qualification / Experience
Rolls & Responsibilities
Person Months
Home/ Field
Program Manager / Team Leader
Education: Full Time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology from a reputed University or College or Institute b) Certification: PMP or Prince2 or equivalent c) Experience: Should possess at least 12 years of experience in IT domain. d) Project Experience: i. Should have at least 3 projects of similar scope as Program manager ii. Should have at least 2 projects executed in e-governance with government or semi-government or autonomous bodies or public sector undertakings or other government organization
Team Leader is responsible for setting clear goals and objectives to ensure the team's success.
Define objectives and key results aligned with the team's overall goals.
Responsible for monitoring their teams' progress throughout the entire project and resolving any issues that arise during the project.
Responsible for ensuring open communication among team members.
Responsible for leading regular team meetings to ensure that all team members have an open line of communication and can stay up-to-date on their progress
12
Home/Field
Project Manager, Software
a) Education: Full Time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology from a reputed University or College or Institute b) Certification: PMP or Prince2 or equivalent c) Experience: Should possess at least 10 years of experience in IT domain including Software development and implementation d) Project Experience: i. Should have at least 3 projects of similar scope as Project manager ii. Should have at least 2 projects executed in e-governance with government or semi-government or government autonomous bodies or public sector undertakings or other government organization. iii. Should have managed a team of 30+ software developers iv. Should have experience in prevalent project methodologies e.g., Agile
Identify infrastructure goals and project delivery clearly.
Planning out the blueprints for software projects, including defining the scope, allocating resources, setting deadlines, laying out communication strategies, and indicating tests and maintenance.
Identify prime risks and limitations within project plan.
Participating in and supervising each stage of the project.
Ensuring project stays on schedule and adheres to the deadlines.
Determining and overseeing consistent testing, evaluation, and troubleshooting of all products in all stages of completion
Tracking milestones, deliverables, and change requests.
Delivering completed software products to clients and performing regular checks on the products' performance.
9
Home/Field
Project Manager, Infrastructure & Network
a) Education: Full Time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology from a reputed University or College or Institute b) Certification: OEM or Industry Standard certification in Infrastructure Management. E.g., ITIL V.3, ISO 20000, and others c) Experience: Should possess at least 10 years of experience in IT infrastructure domain d) Project experience: i. Should have at least 3 projects of similar scope as Project manager ii. Should have at least 2 projects executed in e-governance with government or semi-government or government autonomous bodies or public sector undertakings or other government organization iii. Should have managed a team of 20+ resources iv. Experience in setting up an IT ecosystem from scratch would be an added advantage.
Assessing the requirements of the project and recommending suitable IT components
Analyzing different options and recommending the most suitable for the project economically feasible
Work on improving the IT infrastructure.
Recommend upgrades and new systems that will be more useful for the project
Formulating procedures and policies for optimum utilization of IT infrastructure resources
Supervising IT staff, consultants, vendors and suppliers
Meeting with managers of different departments and assessing IT infrastructure needs.
Meeting with IT analysts and finalizing essential IT infrastructure
Planning and supervising installation of IT infrastructure
Making sure that the infrastructure development project is completed within the given time frame
9
Home/Field
Solution Architect
a) Education: Full Time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology or B. Tech / B.E. in Computer Science / Information Technology from a reputed University or College or Institute b) Certifications: Industry standard certifications like TOGAF, Scrum Master, CISSP (Architecture) and others c) Experience: Should possess at least 8 years of experience in IT domain for at least 5 years of experience as Solution Architect d) Project experience: Should have at least 2 projects of similar scope as Solution Architect in large projects
Designing, modifying, and testing technical architecture
Provide supervision and guidance to development teams Continually research the current and emerging technologies and propose changes where needed.
Inform various stakeholders about any issues with the current technical solutions being implemented.
Assess the business impact that certain technical choices have.
Provide updates to stakeholders on product development processes, costs, and budgets
6
Home/Field
Database Expert
a) Education: Full time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology or B. Tech / B.E. in Computer Science / Information Technology from a reputed University or College or Institute b) Certifications: Certified DBA c) Experience: Should possess at least 8 years of experience in IT domain for at least 5 years in Database architecting or design in large scale projects of similar nature d) Project experience: i. Should have at least 2 projects of similar scope as Database architect ii. Should have experience in database activities like instance tuning, schema management, space management, backup and recovery, disaster recovery, data replication, database refresh and others. iii. Have experience in open-source databases.
Designs database systems and management tools.
Installs, updates, and maintains computer databases.
Assesses database performance by developing protocols to measure results and identify problem areas.
Supports database performance by monitoring, evaluating, and resolving processing and programming problems.
Secures database by preparing access and control policies and procedures and implementing disaster recovery procedures.
Supports application design by contributing expertise to operations and technical support teams.
Provides technical support to employees.
6
Home/Field
Operations Manager
a) Education: Full time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology or B. Tech / B.E. in Computer Science / Information Technology with preferably MBA degree from a reputed University or College or Institute b) Certifications: ITIL v3 c) Experience: Should possess at least 10 years of experience for at least 5 years in maintenance and operations of large IT setups d) Project experience: i. Should have at least 3 projects of similar scope as Operation manager ii. Should have at least 1 project executed in e-governance with government or semi-government or government autonomous bodies or public sector undertakings or other government organization iii. Should have managed a team of at least 20 members iv. Should have a knowledge of ISO 20000, 27001 standards and other relevant standards
Overseeing the daily operations of the IT department and ensuring that systems and networks are running smoothly. ‍Developing and implementing policies, procedures, and processes to
improve IT operations and increase efficiency and productivity. ‍Managing technology vendors and service providers to ensure that the organization's technology needs are met.
Evaluating and implementing new technologies and systems that improve IT infrastructure and support the organizatio