Telephony services — NORFOLK COUNTY COUNCIL — Trustmarque Solutions Limited

NORFOLK COUNTY COUNCIL · UK Crown Commercial Service (Contracts Finder)

UK Contracts Finder · Contracts

call-off-from-a-framework-agreement complete public-procurement telecommunications-services trustmarque-solutions-limited united-kingdom

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Telephony services

Norfolk County Council was seeking a telephony provider to deliver Microsoft Teams Direct Routing (or equivalent) connectivity across two tenants, including SIP trunking, DDI number porting and management, and support for non-geographic numbers and number delivery into our existing contact centre platform. This will include advanced call management and routing via a secure customer portal, including management of non-geographic and DDI ranges, along with Teams analytics and compliance recording capabilities. Additionally, the service will include administration and provisioning tools for Teams users and DDI numbers.

Telephony services — NORFOLK COUNTY COUNCIL — Trustmarque Solutions Limited

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