Telephony services
Norfolk County Council was seeking a telephony provider to deliver Microsoft Teams Direct Routing (or equivalent) connectivity across two tenants, including SIP trunking, DDI number porting and management, and support for non-geographic numbers and number delivery into our existing contact centre platform. This will include advanced call management and routing via a secure customer portal, including management of non-geographic and DDI ranges, along with Teams analytics and compliance recording capabilities. Additionally, the service will include administration and provisioning tools for Teams users and DDI numbers.
Buyer: NORFOLK COUNTY COUNCIL | Supplier: Trustmarque Solutions Limited | Procedure: Call-off from a framework agreement | CPV 64200000: Telecommunications services | Award value: 255603.92 GBP | Status: complete | Published: 2026-08-28