The Role of Pega in Digital Government Transformation: A Case Study Approach

The shift toward digital government accelerated dramatically in 2021, driven by the urgency of the COVID-19 pandemic and the rising expectations of digitally native citizens. This paper investigates the role of Pegasystems (Pega) in enabling such transformations through its unified, low-code platform. By examining case studies from North America and Europe, we evaluate how Pega supported digital services, inter-agency coordination, compliance adherence, and citizen engagement. These case studies illustrate the platform's effectiveness in simplifying regulatory processes, deploying citizen-centric portals, and ensuring scalable, resilient public sector operations.