2026-049 Telephony Solutions for D&S — Ofgem — 8x8 UK Limited

2026-049 Telephony Solutions for D&S

Ofgem require a supplier to provide a fully managed, cloud-based telephony and communications platform, delivering voice services, unified communications, contact centre functionality, reporting, and administration tools through a single integrated solution. The contract includes software licences and will support the retention and transfer of telephone numbers. The supplier will also provide service management, maintenance, support, and access to a self-service administration portal to allow it to manage users, call flows, routing, and configuration settings.

Buyer: Ofgem | Supplier: 8x8 UK Limited | Procedure: Open procedure | CPV 32552310: Digital telephone exchanges | Award value: 940000 GBP | Status: complete | Published: 2026-09-11

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