Effect of AIDET on Physician-Patient Communication

Patient satisfaction is an important aspect of care and is gaining increasing importance as a measure of Healthcare quality. Tools for improving physician-patient communication are available but have not yet been tested in the Hospital setting. The purpose of this project is to determine if training in AIDET (Acknowledge, Introduce, Duration, Explanation, Thank) communication method improves physician-patient communication. Patient satisfaction data will be compared to historical controls using modified HCAHPS (Hospital Consumer Assessment of Health Plans Survey) as the primary outcome measure. In addition, a validation of delivery of AIDET communication will be accomplished through administration of questionnaires to patients.