Patient Satisfaction With AI Scribes

This randomised control trial study explores patient satisfaction with the use of an artificial intelligence (AI) notetaker in doctor's consultations. This involves an AI notetaker being used during doctor's consultations to summarise the conversation between the GP and patient. Patient participants in this study will complete a pre-appointment demographic questionnaire, and attend their doctor's appointment as usual. After the appointment, they will complete a second questionnaire which asks about their experience and satisfaction with the consult, as well as their thoughts towards AI notetakers. Participants will then be randomised into three groups. One group will receive standard care (no AI summary emailed to them), the second group will be emailed by their doctor an AI-generated summary of the appointment, and the third group will receive the AI summary + a next steps plan. The next steps plan is generated by AI, and outlines steps they need to take after attending their appointment, based on what was discussed with their doctor. All participants will be emailed a follow-up questionnaire on day three which is tailored to the intervention they received. This re-assesses patient satisfaction with their appointment and the use of AI, as well as their trust in the AI notetaker. Those who receive an AI summary will be asked about their satisfaction with the summary, and those who received an AI summary + next steps plan will be asked about both the summary and next steps plan. This study will be the first to explore patient satisfaction with the use of an AI scribe in doctor's consultations, and aims to gain a better understanding of patient's perspectives on AI notetakers in primary care settings.