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MEASURING GAINS IN OPERATIONAL EFFICIENCY FROM INFORMATION TECHNOLOGY: A STUDY OF THE POSITRAN DEPLOYMENT AT HARDEE'S INC.
This paper presents a new approach to measuring the input productivity gains from information technology (IT) in complex managerial environments. The approach is illustrated in the context of a study of a pilot deployment at Hardee's Inc. of a new cash register point-of-safe and order-coordinatio
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