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COMPUTER MEDIATED WORK: THE INTERPLAY BETWEEN TECHNOLOGY AND STRUCTURED JOBS - CLAIMS REPRESENTATIVES IN THE SOCIAL SECURITY ADMINISTRATION

Turner, Jon A.
NYU Faculty Digital Archive · Papers
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multidisciplinary
If general principles for the design of computer mediated work are to emerge, the interplay between the work environment and the characteristics of application systems must be understood better. The results of a study of 620 Claims Representatives in the Social Security Administration, whose job
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