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When Customers Complain: The Value of Self Efficacy in Service Recovery Performance

Arifin, Busthanul et al.
Share: Jurnal Ekonomi dan Keuangan Islam · Papers
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self-efficacy
With the growing importance of Islamic hospitality in Indonesia's tourism sector, understanding the psychological pressures faced by frontline employees becomes crucial for maintaining service quality and organizational competitiveness. This study aims to investigate the relationship between custome
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