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The effects of perceived satisfaction with service recovery efforts: A study in a hotel setting [Účinky vnímané spokojenosti s úsilím o obnovu služby: Studie z oblasti hotelu]
In the service industry, the importance of achieving the satisfaction of all involved agents is widely recognized. It is important to note that within the service sector, the hospitality sector involves a high degree of personal contact between hotel staff and customers, during which various misunde
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