Springer Nature OA
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CC BY-NC-ND 4.0
Designing E-Services for Improving Crisis Communication in Local Municipalities: Cooperation with Apartment Associations
In this study, we develop and formatively evaluate a conceptual e-service framework to support municipalities and apartment associations in crisis preparedness. Using an exploratory design-oriented case study informed by selected Action Design Research principles, we combine a World-Café-style sessi
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