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Are Caption Metrics Broken? Latency, Deaf and Hard of Hearing User Ratings, and Bias across Technologies
Live captions on TV often contain errors and timing issues, making it hard for deaf and hard-of-hearing (DHH) viewers to follow dialog. It is essential that caption quality metrics reflect the lived DHH TV viewing experience. To this end, we describe a U.S.-based large-scale online survey with 216 v
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