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Benchmarking LLM Judges for Voice-Agent Evaluation: Reliability, Calibration, and Human Oversight

Purwar, Anupam et al.
arXiv (All) · Papers
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artificial-intelligenceemerging-technologies
Evaluating conversational voice agents at scale re- quires reliable assessment methods that capture both observ- able interaction quality and the contextual judgment typically provided by human evaluators. We investigate LLM-as-a-Judge evaluation by comparing human judgments with GPT-4.1 and GPT-5 o
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