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Evolução da pesquisa sobre qualidade e sua aplicação aos serviços de saúde: uma análise da microrregião de Lavras - MG
Quality in services theme has its seminal works in Parasuraman, Zeithaml and Berry (1985, 1988) and in the Servqual proposal as a measurement tool in this sector.From this assertion the field evolved adapting itself to new contexts and sectors; admitting the influence of other variables on satisfact
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